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Robotic Process Automation and Artificial Intelligence in Industry 4.0

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Re: Robotic Process Automation and Artificial Intelligence in Industry 4.0

#21
post #4

The reality is that RPA, AI, ML, etc ... are still years away when it comes to the industrial sectors (e.g. manufacturing, energy, oil & gas, etc). Sure there are many PoCs, smaller projects, but in my experience, working on data centric projects with a few fortune 500 industrial companies, none of these technologies have been successfully implemented in production. Perhaps for some back office & business-level appli…

The hardest part of successful RPA implementation IMHO is in not automating stupidity.

It’s too easy to send EY or whoever in to replace some god awful process by “Larry in AP” with a “bot” that just replicated what he does - no matter how pointless any step might be.

Re: Robotic Process Automation and Artificial Intelligence in Industry 4.0

#22

I think there is no place for RPA in Industry 4.0 or any kind of high tech architectures (ML/cloud/insert buzzword here). If you are using RPA, it means that your IT infra does not even have (usable) APIs to begin with and you have to resort to mouse-clicking and other hacky approaches offered by RPA. First, get rid of software that holds your data hostage and cannot be controlled via APIs before you start thinking a…

I think the RPA is way overhyped, especially the "ML" features of the big players. But from what I've seen, it does have it's place in the enterprise.

There are two primary types of RPA, attended and unattended. Unattended automations make for good candidates for replacement with systems that have proper API's. The issue I've seen is that most of the underlying back office systems have a weird division of business logic between the view layer, the server and the database such that no one wants to risk trying to detangle the systems. In theory RPA can act as a bridging technology that lets you first create something closer to a proper API. Then if new apps built on top of those API's provide value, it becomes easier to justify a re-write of the underlying systems. So it kind of helps build the political will in larger organizations by making the value of the future state of sunsetting the legacy systems more real to those outside of the tech org.

Attended automations, when done right, function as a window orchestration tool for multivendor workflows where the end user needs to be in the loop, maybe for compliance reasons, or because they need to use some professional judgement like underwriters. Even when platforms have solid API's, they rarely have deep linking with enough sophistication to take the user to the proper screen for a multi-application flow. In a perfect world you'd map out relevant workflows, and write some simple glue apps that are built on top of multiple APIs, which is what Power apps is kind of trying to do. The reality is that SME's can be really attached to certain systems and ways of doing things, that the cost of retraining on a new flow is often not politically viable. So it becomes easier to augment the workflows, pulling up SharePoint docs when certain conditions are met, partially filling out forms in some webapps, etc... than search for a global maximum.

I guess in short, I think there are pragmatic ways to use RPA without resigning yourself to never doing the necessary work of rearchitecting the systems that made RPA necessary in the first place.

Re: Robotic Process Automation and Artificial Intelligence in Industry 4.0

#23

For the uninitiated, the term "Robotic Process Automation" isn't about physical/articulating robots performing tasks that interact with their environment. It's a term used to describe something much more akin to back-office software automation in most cases.

I learned this term when I was looking for roles in the robotics industry. There are lots of RPA jobs that show up when you’re looking for robotics jobs.

I didn’t know until your post what it actually was (just what it wasn’t)

Re: Robotic Process Automation and Artificial Intelligence in Industry 4.0

#24

I think there is no place for RPA in Industry 4.0 or any kind of high tech architectures (ML/cloud/insert buzzword here). If you are using RPA, it means that your IT infra does not even have (usable) APIs to begin with and you have to resort to mouse-clicking and other hacky approaches offered by RPA. First, get rid of software that holds your data hostage and cannot be controlled via APIs before you start thinking a…

> First, get rid of software that holds your data hostage and cannot be controlled via APIs before you start thinking about “AI”.

How do you get your critical data out of such software in the first place? I thought the main use of screen scraping and autohotkey style automation was (or at least should be!) guerrilla data repatriation.

(Also cool as this is, I’m always slightly disappointed when I see terms like “robotic process automation” and it’s about scripted GUI interactions rather than using machine learning to optimally control factories.)

Re: Robotic Process Automation and Artificial Intelligence in Industry 4.0

#25

I think there is no place for RPA in Industry 4.0 or any kind of high tech architectures (ML/cloud/insert buzzword here). If you are using RPA, it means that your IT infra does not even have (usable) APIs to begin with and you have to resort to mouse-clicking and other hacky approaches offered by RPA. First, get rid of software that holds your data hostage and cannot be controlled via APIs before you start thinking a…

The beauty of RPA is that you embrace one vendor lock-in with the RPA supplier vendor lock-in. The essence of top-down enterprise architecture.

Re: Robotic Process Automation and Artificial Intelligence in Industry 4.0

#27

I think there is no place for RPA in Industry 4.0 or any kind of high tech architectures (ML/cloud/insert buzzword here). If you are using RPA, it means that your IT infra does not even have (usable) APIs to begin with and you have to resort to mouse-clicking and other hacky approaches offered by RPA. First, get rid of software that holds your data hostage and cannot be controlled via APIs before you start thinking a…

Thank you.
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