Earlier quoted context omitted.
Yeah - no longer assuming good intentions is a weird thing to change. I guess it makes it easier to claim bad intentions?
It makes it easier to fight trolls who hide behind bad faith arguments.
Sincere apology or not, you get to know.
I've been moderating communities for 15 years, I've seen tricks from all manner of trolls and handling trolls with an even hand is still tricky; but being genuinely inquisitive is usually the easiest way to get around it. Even when tensions are high it makes people feel heard and understand their impact.