Do not leave XPS laptop in any sleep/hibernate/standby mode when placed in a bag

Dell service quality is getting down.

Warranty is something they were proud of.

Now, it's just came an absurdly inefficient, frustrating, and wasteful experience.

I have an XPS 2-in-1. Nice machine, except for the so-so battery life and the unsupported webcam on linux, it was a good working laptop.

I paid for the biggest config at the time, and included a $300 premium guarantee with on site servicing.

One year later, the keyboard starts acting up, then the touch pad.

I contacted their support, and while the people on the phone were polite and competent (!), their ludicrous booking system to get a person on site to change my keyboard was a nightmare.

Took me a month of frustrating cat and mouse game to finally get someone at my door.

They changed my keyboard (and for some reason my speakers and battery O_o), routine stuff. "No need to do a backup for that", they said.

Took them 3 hours. They were operating blind, no manual, no spec, no pictures taken before removing parts.

Of course, once done, the machine would not boot anymore. Also the touch pad stopped working completely (tested in the UEFI).

They let me with an unusable machine and left. This was my main working machine. Thankfully, I haven't listen to them and did my homework, I had 2 full data backup and a fallback laptop, albeit way less appropriate for my freelancing missions.

One month and dozens of phone calls+emails later, they come back. Change the whole thing again. Machine is still FUBAR.

They leave again.

2 weeks later, support contacted me to offer me an exchange with a brand new laptop (remember, I didn't need a backup). They should take an appointment in 48 hours.

I'm still waiting as of today, no appointment email, a broken laptop, doing work on a machine were I have to kill the browser regularly because it swaps, doing web dev.

All the staff were nice, but their process, boy, their process sucks.

The worst thing is, it's probably made to avoid some kind of abuse of the system or to save money, but they spent to much time with me they wasted tons of cash, and end up replacing my machine anyway.

Everybody loose with a service like that.

If people are still wondering why the framework laptop is appealing, there it is. I know what my next machine will be now.

I have dell XPS, it had perfectly functional sleep and could be put in a bag. Then 'modern standby' was added in an update and it ruine the laptop - if I place it in the bag in the morning, by linchtime it will be crazy hot and the battery will be gone. And you cannot diaable this feature. I don't get wtf these people are smoking.

I have a XPS with Linux, closing the lid does almost nothing but turn the screenlock on.

I always turn it off, reboot is in 2/seconds so it's no problem.

Great laptop, had it for 7 years still faster than 2020 XPS with windows.

I have an XPS 9500 and have found this infuriating.

I think there's two separate things going on:

As others have noted, S3 sleep isn't supported, only S1 "sleep to idle" sleep. But I don't think this is the direct cause of the overheating. In S1 sleep, the laptop can average something like 900mW of power usage, which is enough to annoyingly knock a few percent off your battery overnight, but not enough to make the laptop warm, even in a bag.

The seems to be a second problem, specific to Windows, that when in S1 sleep sometimes the power consumption is high (of order 10W), and this causes the laptop to get very hot if not well ventilated. I've never been able to figure out if this Windows actually doing something useful in "modern standby" like Windows Update, or whether it's a bug. Edit: And I should add, it's crazy that there's not a way to disable this if it is doing something "useful".

Either way, under Linux the latter doesn't happen, and the laptop sleeps very cool ... just with the annoying "lose 5% of your battery overnight" problem from sleeping in S1.

> laptop overheating if being put in the backpack

I killed a macbook air exactly like this. It just decided not to shutdown like usual.

Usually I'd put it on sleep mode, or just close the lid and it is fine, but it only took one time for it not to work properly to find the insides of my backpack like a sauna.