Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Google Drive of historical footage locked and flagged as terrorist activity

support.google.com

Post reply on HN
Print view View original

161–170 of 514 posts

Re: Google Drive of historical footage locked and flagged as terrorist activity

#161

Post by strogonoff »

Causality1 wrote: post #118
ecshafer wrote: post #2

I will upvote and comment to hopefully gain visibility at the minimum. Google really has an unfortunate customer support set up, in that there isn't one. Your best bet when Google does something bad to their customers like this (And regardless if its a bad AI or bad bot, its still Google doing it), is to post it on twitter or hackernews and hope it gets the visibility for a Google employee to fix it, or contact someo…

Google's fetish for not providing human support is so counter-productive it makes me think there must be a single powerful individual executive maintaining the policy. It's too stupid to have widespread support among Googlers.

You cannot feasibly provide any level of acceptable human support and remain “free” with a huge user base. Meanwhile, being “free” is crucial if your actual paying customer is the advertisers. If you stop being free, you (gasp) normalize paid service. Suddenly you are conflicted and fighting two fronts, you compete with other paid services, your users can actually demand things and vote with their money, etc.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#162

Post by staticelf »

judge2020 wrote: post #31
aboringusername wrote: post #6

Aside from all the moral and ethical questions this raises from the usage of faceless AI, really this happens time and again, I suspect so Google can employ less human reviewers and so they can claim "not our fault". I think I've commented on a couple of these posts by now every time with the same advice. But anyhow, people should be well aware cloud providers do use AI systems and they will make mistakes, so you sho…

Yes, the entire business model is Google offering a service to everyone, hiring the bare minimum number of moderators, automate most moderation, and treat the <0.001% of people caught in the cross-fire as as a negligible loss.

To be fair it probably works tho.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#163

Post by apecat »

shoto_io wrote: post #83
ecshafer wrote: post #2

I will upvote and comment to hopefully gain visibility at the minimum. Google really has an unfortunate customer support set up, in that there isn't one. Your best bet when Google does something bad to their customers like this (And regardless if its a bad AI or bad bot, its still Google doing it), is to post it on twitter or hackernews and hope it gets the visibility for a Google employee to fix it, or contact someo…

I recently decided against G Drive and for office.com for our tiny startup. One reason being the unreliable customer support often mentioned here on HN. I hope MS customer support is better…

Any paid Google service with an SLA is perfectly fine.

The choice between Microsoft 365 and Google Workspace should mostly be a matter of taste.

Google Workspace is very straightforward and largely offers better finish and UX. I personally dislike Google's material design and find myself confused by it, but most people seem fine with it.

M365 Business Standard on the other hand is arguably a better deal if you value the macOS and Windows versions of Microsoft's office apps. The UI isn't always good and the web versions suck, but everything is also very flexible and intended to scale to almost everything the IT dept of a Fortune 500 companies with tricky compliancy requirements might require to control a fleet of Windows machines.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#164

Post by [deleted] »

falcor84 wrote: post #145
shadowgovt wrote: post #130

Earlier quoted context omitted.

It doesn't exactly have widespread support; it's more that nobody can propose a better solution that doesn't blow the budget completely out of the water.

Here's one - how about allowing you to pay to get official support if your account has been locked. And maybe even, god forbid, refund you if your complaint had merit.

[deleted]

Re: Google Drive of historical footage locked and flagged as terrorist activity

#165

Post by m-p-3 »

Dylovell wrote: post #148
B1FF_PSUVM wrote: post #129

Earlier quoted context omitted.

I have no activity on YouTube, Blogger, or any other Google service since they tied up all the accounts, just to minimize the chance of getting my Gmail chopped off. (Note to self: stop giving feedback on Maps routing. You never know.)

Man, That's dark. "You went to X location a few years ago, now there's bad stuff happening there. Your google account is banned." Leave your phone at home if your are going to protest, no matter what or where you are protesting.

I have a low-end Android phone that has no Google account tied to it, and all apps are exclusively downloaded through F-Droid.

Briar* is a great app to communicate securely, even during an Internet blackout over Bluetooth.

* https://briarproject.org/

Re: Google Drive of historical footage locked and flagged as terrorist activity

#166

Post by dtjb »

jvalencia wrote: post #147
Causality1 wrote: post #118

Earlier quoted context omitted.

Google's fetish for not providing human support is so counter-productive it makes me think there must be a single powerful individual executive maintaining the policy. It's too stupid to have widespread support among Googlers.

It seems like you could offer phone support and provide it for a little above cost per month. At their scale it would almost immediately be efficient.

That creates some weird incentive structures.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#168

Post by midnightGhost »

rexreed wrote: post #71

I have more concerns about Google Docs than Google Drive. While files can be moved around and used pretty much the same offline as online, the same cannot be said about the use of Google Docs for collaborative document editing. If you're trying to de-Google your life, what is a sane replacement for Google Docs in a collaborative team environment where you can have some confidence that you won't lose all your assets?

https://www.onlyoffice.com/

Re: Google Drive of historical footage locked and flagged as terrorist activity

#169

Post by ChuckMcM »

strogonoff wrote: post #161
Causality1 wrote: post #118

Earlier quoted context omitted.

Google's fetish for not providing human support is so counter-productive it makes me think there must be a single powerful individual executive maintaining the policy. It's too stupid to have widespread support among Googlers.

You cannot feasibly provide any level of acceptable human support and remain “free” with a huge user base. Meanwhile, being “free” is crucial if your actual paying customer is the advertisers. If you stop being free, you (gasp) normalize paid service. Suddenly you are conflicted and fighting two fronts, you compete with other paid services, your users can actually demand things and vote with their money, etc.

Remember, over $1 BILLION dollars a quarter of free cash flow into their cash hoard EVERY QUARTER.

An absolutely stellar customer support network with real people was being operated by Network Appliance when I was there for less than $60 million A YEAR.

Google is absolutely capable of providing a level of service that is unmatched, but they choose not to.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#170

Post by kubanczyk »

barbazoo wrote: post #149
gorwell wrote: post #48

Earlier quoted context omitted.

This is why I've stopped buying books on kindle. It gives Amazon the power to censor your book library, and it would not surprise me at all if we see them exercise that power soon.

Whenever I buy an ebook I go through the painful process of downloading it to my laptop either directly from the store (e.g. Kobo) or via Calibre [0] if I bought it from Amazon which I try to avoid, removing DRM via some tool I found somewhere and uploading it to the ebook again via Calibre. It's annoying an probably illegal but no one can take my ebooks away that way. [0] https://calibre-ebook.com/

Me too. Just to be sure I've also put my Kindle on Airplane mode as soon as I got it. It has been working like this for years.
Post reply on HN