Earlier quoted context omitted.
In the UK, Virgin Media (The biggest cable provider, I think there maybe a couple of minor regional cable providers still dotted around the country) are the largest cable provider after buying up the smaller regional companies (My regional provider was brought up by Telewest). Long story short, their was tons of regional providers, they were brought up by one of two players which basically devided the country into be…
Last time I had a modem upgrade from VM, the guys said I should keep the old modem and VM would contact me to send it back. Five months later I sent it off for recycling because i'd heard nothing. Two months after that they asked for it back and then charged me £80 for not having it anymore.
Never heard from them again.
BT do the same these days with their hubs (or at least were planning to, dunno if they changed their minds after the backlash), BTs excuse is to reduce electronics waste. Not that we’re going to reuse the gear themselves more that they would recycle it.
BE (before they were brought out by o2) would send you out a “cat trap” modem on the condition you returned it if you left (so they could give it to ant or customer as a cat trap) but didn’t really give a crap about the primary modem.