211–220 of 302 posts
Stripe is company that boots people off due to their political positions[0]. I would be very careful while doing business with them. A few bad news reports and you are gone[1]. [0] https://techcrunch.com/2021/01/10/stripe-reportedly-joins-th... [1] https://reclaimthenet.org/laura-loomer-gets-banned-from-paym...
Offtopic but I'm amazed you can legally hand out free (virtual) credit cards like these without anything close to a banking license. The sales pitch, to pay for services anonymously, would make it trivial to use this service for money laundering. I hope the website is lying about how private those transactions really are. I'm also a little sketched out by the fact the business resides in Wyoming while the person writ…
Welcome to the Stripe support forum! No, I don't blame you for trying and I'm glad you've got attention, but don't people think it should be possible for all those founders, CEOs and other Stripe luminaries to trawl their own support channels?
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Isn't this just a standard top-up card?
yes, except it is generated and maintained by a faceless, nameless holding company in the US. I'm a businessman trying to hide my wealth, I get one of these cards and top it up with 100k from my CAyman islands bank account, and use it for all my daily spending. That's a very common method of tax evasion. Strip could now be on the hook for facilitating this, which means they need to trust justuseapp to do proper KYC t…
It will take you years to move $100k at $60 per day.
Stripe is company that boots people off due to their political positions[0]. I would be very careful while doing business with them. A few bad news reports and you are gone[1]. [0] https://techcrunch.com/2021/01/10/stripe-reportedly-joins-th... [1] https://reclaimthenet.org/laura-loomer-gets-banned-from-paym...
Seems like a valid reason to ban someone from a platform. Reading further, Stripe was being used to collect money to make hundreds of frivolous lawsuits. (Legal definition thereof)
> 1: The latest payment platform to refuse to accept payments made to Loomer is Stripe.
Looks like Stripe is far the first company to do this. Reading between the lines, this person is specifically trying to get banned to prove a point. At some point, their history of doing so becomes the reason for kicking them off, rather than their political views.
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
Sorry to say that, but the fact that founders have to post on Hacker News to get necessary support from Stripe in case something like this happens, gives the impression that your reply is just reputation damage control, and nothing will actually change.
If nothing changes, people will move away from Stripe on to something else. I'd say stuff like this is exactly how a business that wants to stay alive needs to react to swiftly and figure out the root cause for.
The communication from the founder or representative needs to reflect the commitment to change and show the plan they intend to execute. The GP didn't do so well on the second point (vague plan, at best).
If we see stuff like this still happening in 3-6 months, I think it's time to bring out the pitchforks.
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Stripe’s customer support is absolutely horrible and ineffective, in my opinion. I have multiple firsthand data points, including three ongoing issues.
Can I help with the ongoing issues? Could you add me to the email threads? edwin@stripe.com
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I know it’s not an ideal support mechanism, but I think this is one of the services HN provides to the community (informally). It can provide backdoor/informal channels through engineers and founders to some rather large companies. Especially when other avenues fail. But for the community, in this case, not only Stripe gets to learn about the issue, but we can all take something from this about automated systems and…
It only exists as long as the post gains enough attention to get to the front page. Which doesn't happen for every post - not even most posts - which makes it an exceptionally poor avenue of support.
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This post reminds me of when the same thing happened to me about 5 weeks ago: https://news.ycombinator.com/item?id=28085706 It feels like there should just be a better process. Shut down payments to protect yourselves sure, but spare a real life person to email the customer and give them a chance to explain or at least understand why.
It seems like companies can't seem to get their act together to offer some kind of rapid escalation/remediation service. Maybe it's time for legislation to force their hand. This could potentially cost a business a ton of money (and affect a non-trivial number of employees) in the process.
It runs the risk of turning 'support' in to a profit center, I support.
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Stripe’s customer support is absolutely horrible and ineffective, in my opinion. I have multiple firsthand data points, including three ongoing issues.
Can I help with the ongoing issues? Could you add me to the email threads? edwin@stripe.com