181–190 of 302 posts
Earlier quoted context omitted.
For as long as it permits companies to hire fallible humans and to write machine learning models with false positive rates.
The machine learning models with false positives aren't the problem. The lack of a timely appeals process that involves a human is.
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
> We actually have an ongoing project to reduce the occurrence of these mistaken rejections by 90% by the end of this year. I think we’ll succeed at it. (They’re already down 50% since earlier this year.) More important than that is provide a way for people to get this revolved without having to make the front page of HN.
Earlier quoted context omitted.
Said gym memberships tend to be because you signed an annual contract, with specific requirements to cancel early. Using one of these one-time-use cards won't get you out of the debt itself, and these sorts of gyms will happily wreck your credit by sending it to collections.
I've heard of some cases where the contract auto-renews and requires an in-person presence during a limited time window to cancel when they're quite busy. While I'm sure these places have it in their terms, just making someone sign a contract to agree to it doesn't make it not-unethical or not worth criticising. It just makes it "not illegal in some jurisdictions"
On the "use a privacy.com temporary card" front, the problem is functional, not ethical. They will sue you or send you to collections over the debt.
Earlier quoted context omitted.
"You can then use the virtual credit card to signup for free trials on the web and on apps without worry. We approve only free trials and not actual purchases." I assume when you sign up to a free trail, they'll charge your card £0.00 to confirm it's a valid card, then when the trail ends and they try to automatically charge you for a full subscription they'll block the transaction. https://justuseapp.com/free-trial-…
This is not the intended use for stripe issuing at all, and would lead to stripe handling thousands of disputes from companies trying to charge cards with 0 balance after trials end. I can see why they blocked it.
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
Stripe’s customer support is absolutely horrible and ineffective, in my opinion. I have multiple firsthand data points, including three ongoing issues.
Earlier quoted context omitted.
You’d need to come close to 1% in total charges. That’s roughly what Visa and MasterCard set as limits. This would work with anyone who accepts credit cards, not just Stripe customers.
Assuming their a competitor 1% seems like a small tax to pay to gain the entire market share.
Earlier quoted context omitted.
> We actually have an ongoing project to reduce the occurrence of these mistaken rejections by 90% by the end of this year. I think we’ll succeed at it. (They’re already down 50% since earlier this year.) More important than that is provide a way for people to get this revolved without having to make the front page of HN.
One particularly frustrating aspect of fraud prevention is that fraudsters are better than the rest of us at getting human support staff to do what they want. They have way more practice, and they learn techniques that work from other fraudsters.
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
Sorry to say that, but the fact that founders have to post on Hacker News to get necessary support from Stripe in case something like this happens, gives the impression that your reply is just reputation damage control, and nothing will actually change.
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
> We actually have an ongoing project to reduce the occurrence of these mistaken rejections by 90% by the end of this year. I think we’ll succeed at it. (They’re already down 50% since earlier this year.) More important than that is provide a way for people to get this revolved without having to make the front page of HN.
But we also get some of the back story from Stripe about why their systems are designed this way. What challenges they face that made these engineering choices make sense.
I’m sorry that this happened to the OP. But at least this channel of communication exists. And I think we can all benefit from it.
[0] https://techcrunch.com/2021/01/10/stripe-reportedly-joins-th...
[1] https://reclaimthenet.org/laura-loomer-gets-banned-from-paym...