161–170 of 302 posts
Making the front-page is often random luck I think, which is also why I personally always upvote such submissions when I find the person making it is a solopreneur/small company - as this may be their last and final resort to get things sorted.
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
https://tinyletter.com/blauvelt/letters/looking-forward-afte...
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
More important than that is provide a way for people to get this revolved without having to make the front page of HN.
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accounts, and thousands of people try to do so every day. We are de facto running a big bug bounty/incentive program for evading our fraudulent user detection systems. * Errors like thes…
I know there are other uses as well, but could definitely see this service being a magnet for users who intend to defraud the actual services where these cards are being used.
UPDATE from Justuseapp.com: Stripe has reached out to us and working together, we have resolved this issue and our account has been re-enabled. I cannot thank Hacker News enough. Running a business all these years has been hard and full of Ups and downs. I do not recommend it for the faint-hearted. Until this morning, I had almost given up hope that our business was dead. Thanks for bringing us back from the dead HN.
from https://news.ycombinator.com/item?id=28524077 > it looks like JustUseApp was collecting money for the virtual cards by pushing through unauthorised payments to the users original card. > Additionally in the EU, the introduction of Strong Customer Authentication basically makes these types of transaction completely illegal Was this the case?
All payments must be manually authenticated. I have replied the parent comment.
Earlier quoted context omitted.
Yes, if you’re willing to break the law and risk the consequences, you can get up to all sorts of stuff. Same as anything? Like, “So, if I want to disrupt a competitor, all I have to do is hire thugs to smash all their stuff?” Yeah, that’d do it. Good luck.
You’d need to come close to 1% in total charges. That’s roughly what Visa and MasterCard set as limits. This would work with anyone who accepts credit cards, not just Stripe customers.
I went through the same thing. Some ML algorithm at Stripe randomly classified my business (bog standard WooCommerce/WordPress e-Commerce store selling a single product in low volumes) as a risk and I found that the process for escalating it was Kafkaesque and slow. Switched to Pin Payments[1] shortly after that experience and have never looked back. Of course, we live in the 2021 century and algorithms will flag iss…
This product was leaning heavily on Stripe’s issuing API, so I don’t think pin payments is a viable alternative. I’m actually not sure if anybody else is a viable alternative. Is there another service that offers card issuing as an API?
Earlier quoted context omitted.
I understand that you probably don't have the power to directly change anything about this, but what does it even mean when a company says they're "improving how they work with businesses in situations like these". Every time some big tech company makes promises like these, nothing really ends up changing. The emails always remain vague templates without details from a seemingly anonymous source. Companies end up cha…
As somebody who helped write that email a while ago, I actually agree with you. We think the improvements we're working on will be pretty tangible—as pc mentioned above, we're not just rewriting the emails, but are working on a project to reduce these types of rejections entirely.