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well their website banned me from viewing it because I use a VPN, so I can't comment on the justice/injustice of their position. My irony sensor went off though.
Unfortunately a word there.
I hope this all works out for you!
Switched to Pin Payments[1] shortly after that experience and have never looked back. Of course, we live in the 2021 century and algorithms will flag issues automatically (I ported my phone number and changed my bank account on the same day, which was fun!), but they've always made sure to contact me and resolve the issue within minutes instead of cutting access. The few times I've contacted them, a competent person has both understood the issue and responded to it appropriately and promptly.
I guess stripe wasn't kidding when they said they would disrupt online payments. On a more serious note; How much further is society going to allow this kind of thing? Hiding behind templated e-mails without any explanation. Disrupting people's lives who become collateral damage with no way out.
https://en.wikipedia.org/wiki/Ombudsman
> The typical duties of an ombudsman are to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes also aim to identify systemic issues leading to poor service or breaches of people's rights. At the national level, most ombudsmen have a wide mandate to deal with the entire public sector, and sometimes also elements of the private sector (for example, contracted service providers). In some cases, there is a more restricted mandate, for example with particular sectors of society.
I guess stripe wasn't kidding when they said they would disrupt online payments. On a more serious note; How much further is society going to allow this kind of thing? Hiding behind templated e-mails without any explanation. Disrupting people's lives who become collateral damage with no way out.
For as long as it permits companies to hire fallible humans and to write machine learning models with false positive rates.
I guess stripe wasn't kidding when they said they would disrupt online payments. On a more serious note; How much further is society going to allow this kind of thing? Hiding behind templated e-mails without any explanation. Disrupting people's lives who become collateral damage with no way out.
1. Hire human beings 2. Empower them to fix problems 3. Let your users talk to them
well their website banned me from viewing it because I use a VPN, so I can't comment on the justice/injustice of their position. My irony sensor went off though.
This was due to us trying to please Stripe as users on VPN (anonymous IPs) were more likely to be fraudulent according to them
As a developer this puts a big dent on Stripe's reliability and I'm not advising it to any client. Ever.
Reminds me of when people loved online video like YouTube because of the lack of commercials.