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The effects of remote work on collaboration among information workers

nature.com

11–20 of 216 posts

Re: The effects of remote work on collaboration among information workers

#11
This fits my experience pretty well. The available communication tools suck so much, people are for the most part not used to communicate effectively / frequently enough in remote setting.

I think it's solvable with better technology (something like Facebook's Horizon Workrooms), but at the same it seems very far.

Re: The effects of remote work on collaboration among information workers

#12
post #6
post #3

Earlier quoted context omitted.

maybe that's the price they're willing to pay for whatever benefits they get from remote work, and maybe they're missing out on what they consider bad things more than good, everyone is different.

An issue is remote people may be at a disadvantage because they are remote and therefore may suffer consequences of not being in the office (visibility, chit chat, camaraderie, etc.) but they (we, or some portion) may feel they are unfairly suffering from unequal opportunity. On the other hand, they/we specifically have made the choice to be remote despite the inherent disadvantages (and also advantages though in ano…

Agreed, as I said, some people will not consider things like visibility, chit chat, camaraderie valuable. I don't really want to be friends with people I work with, or generally spend time with my coworkers when I'm in the office since I already spend 8+ hours daily looking at them. Even when remote, people I work with are not my friends, those are a separate bunch of people, I'm there to do my job, solve problems and I don't need camaraderie, chit chat or visibility for that. On the other hand, relying too much on office chit chat tends to make knowledge more word-of-mouth than written down if there are no documentation practices in place, while its practically a necessity to write things down when you're working remotely and that's a huge gain in my book. I think it's really really hard to to decisively say that one model is better than the other, but it does smell like distrust and micromanagement from the higher-ups to me when office work is considered mandatory.

Re: The effects of remote work on collaboration among information workers

#13
Next paper from these guys will say: "the shift from an open office plan to private offices caused work to become more siloed. Previous research shows this may impede the flow of information through the network"

People need to stop fetishizing "breaking down silos" and "serendipitous hallway encounters" and all that nonsense and think about the big picture.

You're more likely to have something worth saying, and a work product worth talking about, if you aren't wasting time on your commute and shooting the shit in the office.

Re: The effects of remote work on collaboration among information workers

#14
The key thing is here:

> over the first six months of 2020

Those first six months were pretty rough. The large majority of people had little to no experience working remotely, so many folks didn't have a good home office environment, and there was a general sense of being unsure if this would just be temporary or if employees should settle in for the long haul. Many orgs didn't have good practices set up for remote work yet, and people were still struggling a lot with the tools (say what you want about MS Teams, but they improved their product by leaps and bounds over the pandemic, much of which after the first 6 months).

I'd be interested in a follow-up that analyzes the same time period but for 2021.

Re: The effects of remote work on collaboration among information workers

#17

The key thing is here: > over the first six months of 2020 Those first six months were pretty rough. The large majority of people had little to no experience working remotely, so many folks didn't have a good home office environment, and there was a general sense of being unsure if this would just be temporary or if employees should settle in for the long haul. Many orgs didn't have good practices set up for remote w…

I would agree with this. Ancedotally, at least for the first 6 months until the fall of 2020, my team and its management were completely accepting of sub-par WFH setups and attitudes. We couldn't really blame the guy whose two young daughters screamed all day and tromped up and down the stairs next to his desk.

Now it's different - remote hires are expected to have a decent working environment (either at home or elsewhere at their own expense).

Re: The effects of remote work on collaboration among information workers

#18

Next paper from these guys will say: "the shift from an open office plan to private offices caused work to become more siloed. Previous research shows this may impede the flow of information through the network" People need to stop fetishizing "breaking down silos" and "serendipitous hallway encounters" and all that nonsense and think about the big picture. You're more likely to have something worth saying, and a wor…

If your business model includes: "we put people in an office in the hopes that their random interactions will create value"...then that sounds like the problem is something else.

Random encounters that create value sound good. It sounds less good when you flip this logic, and ask whether the reliance on randomness is a function of weak information-sharing within formal structures. It is easier to break down silos if you put this online, then there is genuine sharing. That is what the internet is for.

Re: The effects of remote work on collaboration among information workers

#19

This fits my experience pretty well. The available communication tools suck so much, people are for the most part not used to communicate effectively / frequently enough in remote setting. I think it's solvable with better technology (something like Facebook's Horizon Workrooms), but at the same it seems very far.

At the end of the day, it's just hard to build and maintain relationships from afar. Any kind, be it business, platonic, or romantic. Humans are social creatures, meant for in-person interaction.

Re: The effects of remote work on collaboration among information workers

#20
We expect that the effects we observe on workers’ collaboration and communication patterns will impact productivity and, in the long-term, innovation. Yet, across many sectors, firms are making decisions to adopt permanent remote work policies based only on short-term data52. Importantly, the causal estimates that we report are substantially different compared with the effects suggested by the observational trends shown in Figs. 2 and 4. Thus, firms making decisions on the basis of non-causal analyses may set suboptimal policies. For example, some firms that choose a permanent remote work policy may put themselves at a disadvantage by making it more difficult for workers to collaborate and exchange information.

This implies that innovation is somehow a formalized process.

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