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Travel planning software: The most common bad startup idea (2012)

blog.garrytan.com

11–20 of 165 posts

Re: Travel planning software: The most common bad startup idea (2012)

#13
The author doesn't seem to go into why travel-planning software is not successful, except for that it isn't discoverable since people only use it once in a while. I think the same can be said for a lot of services, like handymen (Angie's List)

One other reason is I think that travel planning is hard. Getting multiple people to agree on a destination, hotel, fares etc is all hard work. So most people only plan things with people whom they're familiar with, like close friends and family. If there's already a communication channel open like texting or Whatsapp etc it makes no sense to introduce more friction by having travel discussion go through a different channel. I remember an app for couple communication, Between. It had a similar problem. Why add another communication channel?

Re: Travel planning software: The most common bad startup idea (2012)

#14
Fun fact. When Garry posted this, I immediately sent him the pitch doc for my company's travel planning app, which I was convinced had cracked the code and overcome the issue he'd written about. Surprise surprise, we hadn't. And 9 years on, neither has anyone else, perhaps apart from players that were already big in travel then like Tripadvisor, and Google, which has the scale to succeed at anything if it makes them money, which travel does given how deeply they can insert themselves into the transaction path.

Re: Travel planning software: The most common bad startup idea (2012)

#15

There seem to be a number of successful companies in the travel space... are they not actually?

He's not referring to trip planning as in Expedia, Kayak etc, those are trip booking. He's referring to tools that allow you to plan trips with friends (ex. Monday we are going to eat here, Tuesday take a trip here, stay at this hotel, take these flights).

Re: Travel planning software: The most common bad startup idea (2012)

#16
This was my first startup idea. I started digging into it in 2010 with the idea of making it more sticky by "step 1: plan your travel around the attractions you want to see. Step 2: We'll show you the best hotels close to where you really want to stay. Step 3. Book! Step 4. Take your pictures and upload to our app, and we'll make a website for you that your friends will want to track, and you'll come back to with warm memories." Basically, social network cross blog cross build a community. The idea was to tie into local experiences. (Back then, the travel affiliate programs were a bit better.) Unfortunately, it was bigger than what I could do as a solo developer back then, and I wasn't in a place to court investment, and realistically speaking, it wasn't worth investing in once I started doing the cost / revenue business model.

I think in the next few years, this might get toward what a solo developer could reasonably support for a dedicated community, moving into the lifestyle business arena. I think the real value is getting the community of frequent travelers and optimizing for their experiences. There's a giant travel influencer segment now and cross-promotion is where it would be.

Re: Travel planning software: The most common bad startup idea (2012)

#17
I generally agree with Garry's take on this.

However, I have used tripit.com before and it's quite a nice tool. You simply email them all receipts, booking confirmations etc and it automatically gets added to your trip itinerary. However, it doesn't seem like a super successful business.

The trip planning tool I need aggregates all my accommodation searches (Airbnb, VRBO etc) into a single place and includes all relevant details (rooms, bathrooms, location, features, price per night) and then allows multiple parties to comment. Currently we copy all listings over to a Google Sheet and share it with others. It's super cumbersome and I'd pay for a tool like this.

Re: Travel planning software: The most common bad startup idea (2012)

#18
Not too sure about this take. By this logic, the car industry would be bankrupt - people don't buy cars that often. Isn't the real issue that the spend vs. frequency is off? If I spend (on average) $1 a day on an app, that's a pretty good business. If I spend $10,000 every 10 year, that's also a good business. However, if I spend $1 every year, that's likely a bad business. It's not about how often, but how often as a function, with how much as the parameter.

Re: Travel planning software: The most common bad startup idea (2012)

#19
Personally, I think part of it is that it hasnt been done well yet. Everyone focuses on one problem instead of looking at the entire experience holistically.

A feature that rarely gets put at the top of the list is true collaboration. Traveling with just a spouse or with a group, multiple participants have different wants, needs, preferences, interests. Maybe one person is in charge of travel logistics, one in charge of food, one in charge of activity discovery.

There's not enough auto scheduling where you say "we want two days of rest, one day of museums, and to eat out 4 time" where it fills in the rest.

Good collaborative travel software needs voting. It needs a way for teams of people to make wishlists and then helps determine which will work out the best. Is it smart enough to notice between 3 people they picked 3 different mexican restaurants, so it should probably figure out which of those 3 is the best, or ask if you want to eat mexican 3 times.

Maybe everyone saying it cant work just cant see how great it could be. If it was Apple level "it just works" a group of friends might click "plan a trip" and swipe through some options for a while, JUST FOR FUN, and an hour later have a complex entire everything booked. It could even include some Splitwise/escrow functions. It could help you use the right credit card for the right purchase. It could help you maximize points across vendors. When I travel as a family, vs when I travel with friend group A vs when I travel with friend group B, the brand of rental car may change depend on the best available deal given our different memberships. Ideally, this software has everyones usernames and passwords and knows how to access loyalty only pages from the vendors. Theres TONS of little complex interactions in travel that could be abstracted away by smart machines. If you think a group spreadsheet is the answer, we dont have the same type of friends. I'm not unleashing an 8 or 12 year old on the master plan vacation spreadsheet, but they can swipe through Orlando options all day long.

A way for it to be "used every day" is for it to aggregate Yelp and Google Reviews, and local events and let you plan more than just out of town travel. "What are we doing before the concert on Saturday, do our babysitters have the schedule?" Another way to make it "used every day" is to just make it damn fun to use. Friend groups sitting around, swiping and daydreaming about dream vacations they might never take. Does nobody sit around and bullshit like "we should go to Florida." "I want to go to Nashville." "How about Gulfport." "As long as it has casinos." Then once an amazing trip is planned, impulse takes over and everybody says fuck it lets just do it. Vegas doesnt need to be the only impulse destination.

Re: Travel planning software: The most common bad startup idea (2012)

#20
post #18

Not too sure about this take. By this logic, the car industry would be bankrupt - people don't buy cars that often. Isn't the real issue that the spend vs. frequency is off? If I spend (on average) $1 a day on an app, that's a pretty good business. If I spend $10,000 every 10 year, that's also a good business. However, if I spend $1 every year, that's likely a bad business. It's not about how often, but how often as…

And a great example of this? Airbnb. Pretty much disproved the entire post.
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