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Stripe: Thinking Like a Civilization

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11–20 of 36 posts

Re: Stripe: Thinking Like a Civilization

#11
post #7

I've always loved Stripe. -Does anyone here have recommendations for a good alternative? After using them for 2.5 years, our startup finally started to really scale last month. Now that we are doing more revenue than we have ever done - Stripe compliance has decided our business requires more verification and is currently holding payments for an undisclosed period of time. We are an image management platform for eye…

[deleted]

Re: Stripe: Thinking Like a Civilization

#12
post #7

I've always loved Stripe. -Does anyone here have recommendations for a good alternative? After using them for 2.5 years, our startup finally started to really scale last month. Now that we are doing more revenue than we have ever done - Stripe compliance has decided our business requires more verification and is currently holding payments for an undisclosed period of time. We are an image management platform for eye…

[deleted]

Re: Stripe: Thinking Like a Civilization

#13
post #7

I've always loved Stripe. -Does anyone here have recommendations for a good alternative? After using them for 2.5 years, our startup finally started to really scale last month. Now that we are doing more revenue than we have ever done - Stripe compliance has decided our business requires more verification and is currently holding payments for an undisclosed period of time. We are an image management platform for eye…

I've had similar experiences with their customer support, both through chat and email.

Multiple reps were writing back and forth with me and I told them twice to please close the ticket as no one understood what I really was asking about. Then the ticket somehow got escalated internally and the next response was indeed what I I was after.

Re: Stripe: Thinking Like a Civilization

#14
post #7

I've always loved Stripe. -Does anyone here have recommendations for a good alternative? After using them for 2.5 years, our startup finally started to really scale last month. Now that we are doing more revenue than we have ever done - Stripe compliance has decided our business requires more verification and is currently holding payments for an undisclosed period of time. We are an image management platform for eye…

Whether it’s paypal, stripe or whomever else, it’s completely absurd that they can just hold your money hostage for indefinite period of time for no reason.

Re: Stripe: Thinking Like a Civilization

#15
post #7

I've always loved Stripe. -Does anyone here have recommendations for a good alternative? After using them for 2.5 years, our startup finally started to really scale last month. Now that we are doing more revenue than we have ever done - Stripe compliance has decided our business requires more verification and is currently holding payments for an undisclosed period of time. We are an image management platform for eye…

Whether it’s paypal, stripe or whomever else, it’s completely absurd that they can just hold your money hostage for indefinite period of time for no reason.

Banks do this too. It’s an anti-fraud measure.

The amount of fraud that happens in electronic payments is absolutely staggering. As soon as someone finds out your defenses are lower than someone else, you get spammed with people testing stolen credit card numbers.

Your account can, and will, be blacklisted promptly. If your payment processor and the banks they work with don’t stop you, the credit card company will.

This kind of thing happened at every place I’ve been at where financial institutions are involved.

The size of your company does not matter. Visa has so many customers they do not need Amazon. If Amazon fucks up, they will pull the plug if something isn’t fixed.

Re: Stripe: Thinking Like a Civilization

#16

Earlier quoted context omitted.

Whether it’s paypal, stripe or whomever else, it’s completely absurd that they can just hold your money hostage for indefinite period of time for no reason.

Banks do this too. It’s an anti-fraud measure. The amount of fraud that happens in electronic payments is absolutely staggering. As soon as someone finds out your defenses are lower than someone else, you get spammed with people testing stolen credit card numbers. Your account can, and will, be blacklisted promptly. If your payment processor and the banks they work with don’t stop you, the credit card company will. T…

Sure but for some of these stories, the provider is clearly just incompetent. I’ve read of PayPal holding $100,000 for 6+ months with no reason given or response. That goes far beyond an anti-fraud measure.

Re: Stripe: Thinking Like a Civilization

#18

Earlier quoted context omitted.

Banks do this too. It’s an anti-fraud measure. The amount of fraud that happens in electronic payments is absolutely staggering. As soon as someone finds out your defenses are lower than someone else, you get spammed with people testing stolen credit card numbers. Your account can, and will, be blacklisted promptly. If your payment processor and the banks they work with don’t stop you, the credit card company will. T…

Sure but for some of these stories, the provider is clearly just incompetent. I’ve read of PayPal holding $100,000 for 6+ months with no reason given or response. That goes far beyond an anti-fraud measure.

That’s because $100,000 is noise as far as they are concerned. The small company I work at has millions per week in transactions. We have little to no leverage against anyone.

Re: Stripe: Thinking Like a Civilization

#19

Earlier quoted context omitted.

Banks do this too. It’s an anti-fraud measure. The amount of fraud that happens in electronic payments is absolutely staggering. As soon as someone finds out your defenses are lower than someone else, you get spammed with people testing stolen credit card numbers. Your account can, and will, be blacklisted promptly. If your payment processor and the banks they work with don’t stop you, the credit card company will. T…

Sure but for some of these stories, the provider is clearly just incompetent. I’ve read of PayPal holding $100,000 for 6+ months with no reason given or response. That goes far beyond an anti-fraud measure.

If you delay payments to them for similar reason, you'll probably get an invitation to a court. How come you can't complain to the court about such a behavior?

Re: Stripe: Thinking Like a Civilization

#20
post #7

I've always loved Stripe. -Does anyone here have recommendations for a good alternative? After using them for 2.5 years, our startup finally started to really scale last month. Now that we are doing more revenue than we have ever done - Stripe compliance has decided our business requires more verification and is currently holding payments for an undisclosed period of time. We are an image management platform for eye…

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