> I can see getting a court system hooked with a long, free trial to do YoY comparison - for the first half dozen forming the core of the snowball.Definitely. But I want to keep this particular product at essentially cost. There are other products (e.g. for attorneys) where the pricing model would be seen as fairly inelastic.
> How will you protect the personal information of defendants, both technically and by policy?
Policy: DUA; Technically: long answer but TLS, IP range whitelist (it's one server replicating per customer) and application-level logic. The PII is limited to party email & phone.
> What's your pricing model, and does it differ for a court vs. attorneys (I could see public defenders wanting to load up their portfolio into this service)?
For this, cost. And this service is for case parties, not really attorneys. That's a different (and huge) market that is deeply under-served. It's actually a huge pain point for most of them. One thing I would like to do right away, as this rolls out, is to expand this to an app that would be more robust and tailored specifically for attorneys, requiring bar verification to use.
> What's your plan to deal with the various data formats in each state/county system?
Pareto's Law. There are really only a handful of vendors, such as Tyler Technologies, covering most courts, which makes things easier. One of the four applications developed is a Configuration Manager which allows the court employee to manage this aspect with presets for major vendors.
> What happens if you miss a date and the defendant gets a warrant anyway?
Lots of clear legal language. This is an opt-in courtesy service. To opt-in requires acknowledgement of terms.