Our Commitment to Trust & Safety • Hacker News Board

Re: Our Commitment to Trust & Safety

#11

Post by kadjar » Mon, Aug 01, 2011, 9:06 PM UTC

I wonder how they're now going to prevent fraud.

Re: Our Commitment to Trust & Safety

#12

Post by mikeklaas » Mon, Aug 01, 2011, 9:07 PM UTC

Will this submission have it's title changed to the original post ("Our Commitment to Trust & Safety"), as was done for the original submission of EJ's blog post?

EDIT: Here's to consistency! Title has been (presumably mod-) edited.

Re: Our Commitment to Trust & Safety

#13

Post by rexreed » Mon, Aug 01, 2011, 9:07 PM UTC

mef wrote: post #5

Seems like a pretty good response to the situation, especially the host insurance, 24-hour customer service, and improved guest verification. For Brian Chesky's sake I hope the SFPD actually have a suspect in custody this time.

I like it when startups / companies learn from their mistakes and make an effort to improve things. Nothing is perfect, but striving for perfection is a good aim. I posted my own lessons learned from this affair in hopes that I'd never experience the same. Some people thought my lessons learned were lame, but it's clear that there are lessons to be learned by everyone in this, whether you are AirBnB or just a growing startup.

Re: Our Commitment to Trust & Safety

#14

Post by scarmig » Mon, Aug 01, 2011, 9:07 PM UTC

llambda wrote: post #6

swombat wrote: post #3

I wonder if this will be killed like http://news.ycombinator.com/item?id=2834066 ...

Those articles were killed because they essentially added nothing new to a tired plethora of similar or same articles.

The point of that article was more that this had hit CNN than any new information about the event itself. Pretty meta, but not unreasonable.

Re: Our Commitment to Trust & Safety

#15

Post by swombat » Mon, Aug 01, 2011, 9:09 PM UTC

scarmig wrote: post #14

llambda wrote: post #6

Earlier quoted context omitted.

Those articles were killed because they essentially added nothing new to a tired plethora of similar or same articles.

The point of that article was more that this had hit CNN than any new information about the event itself. Pretty meta, but not unreasonable.

Worth noting that my original title said just that ("Airbnb horror" story hits CNN) - and that this was corrected by a mod or automated process within a minute of posting... but not instantly.

And from http://news.ycombinator.com/item?id=2834426 I hear that EJ's story was also retitled to be less enticing.

Sounds like some nice double-standard going on here, considering this one maintains its title. I'm sure it will be blamed on "the gremlins in the automated system"... funny how they seem to favour YC startups in the middle of a big funding round.

Re: Our Commitment to Trust & Safety

#16

Post by farrel » Mon, Aug 01, 2011, 9:09 PM UTC

"Terms will apply to the program and may vary (e.g. by country)."

What are the T&C's I can't find them?

Re: Our Commitment to Trust & Safety

#17

Post by citricsquid » Mon, Aug 01, 2011, 9:09 PM UTC

Now THAT is a good response. I wonder if it'll be abused though.

Re: Our Commitment to Trust & Safety

#18

Post by suivix » Mon, Aug 01, 2011, 9:09 PM UTC

So they're turning into an insurance company? Will they have auditors?

Re: Our Commitment to Trust & Safety

#19

Post by sid6376 » Mon, Aug 01, 2011, 9:10 PM UTC

It's amazing that someone would admit that they f*ed up with such humility. I hope people are as quick to appreciate AirBnB as they were to criticise them.

Re: Our Commitment to Trust & Safety

#20

Post by davidjhall » Mon, Aug 01, 2011, 9:10 PM UTC

I'm guessing a call from certain interested investors put Brian on the right course as he mangled this over the past few weeks. A good lesson for us all going forward on what to put in place first.