Having run several engineering teams (15-20 people), I used this approach extensively. It meant one less place to go and one less tool to use. I liked this approach so much, I also wanted to use Github Issues for internal and external customer support instead of having another help desk tool involved. I created https://hubdesk.io/ as a side project to do this. Forward your support emails to HubDesk and it creates a G…
That's an awesome idea. Love that the default is private and you have to add @reply to actually reply. I'll give it a try. Do you plan to make money from it? It's not super reassuring to start relying on it if it can get killed tomorrow. Also is there a way to restrict permission to a specific repo for the GitHub integration? "Act on your behalf" is a little scary as a permission.
You can restrict the permissions to just one repository when you authorize the app. There should be a radio button for "All apps" or "Selected Apps". If you select the second one, you can pick the repos where to install it.