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Adobe: The Psychology of User Offboarding

growth.design

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Re: Adobe: The Psychology of User Offboarding

#71

Post by AnIdiotOnTheNet »

at-fates-hands wrote: post #59
swalsh wrote: post #54

I wish Adobe would listen to me when I write in "I am cancelling because you do not support Linux".

THIS. A thousand times this. Adobe has been literally the only thing that keeps me anchored to my Windows PC. I've seen a lot of talk on the Adobe forums about them not supporting Linux and the responses have been mostly because they think Linux users expect it to be free, and would never pay for it. They also regularly denigrate Linux users as people who like to run lean systems that wouldn't be able to handle the h…

Those are weird excuses when the best reason not to support Linux is the ludicrous level of fragmentation and all the problems it causes. That's why most applications that don't support Linux refuse to support Linux.

Re: Adobe: The Psychology of User Offboarding

#72

Post by aeoleonn »

Silhouette wrote: post #51
Bendy wrote: post #8

Adobe CC has a lousy cancellation process for the same reason the US has had lousy foreign policy—it doesn’t need a good one. There is no alternative, and until there is they’re not going to give up the joy of causing pain to those disgusting evil customers who thought of leaving them if they’re not going to be compensated.

There is no alternative That hasn't been the case for quite a while. There is plenty of software, typically with much lower cost or even free in some cases, that now provides a credible alternative to Adobe CC applications for many users including professionals who have real work to do. Figma Sketch Affinity Blender Photopea VectorStyler Vectornator It's not 2010 any more. Obviously these alternative products all hav…

I use these simply to spite Adobe.

Sick of Adobe's greed-driven lack of respect for customers.

Also, after interviewing with Adobe (granted this was 3-4 years ago), I was not impressed. I was asked who I voted for in the 2016 elections.

Re: Adobe: The Psychology of User Offboarding

#73

Post by at-fates-hands »

AnIdiotOnTheNet wrote: post #71
at-fates-hands wrote: post #59

Earlier quoted context omitted.

THIS. A thousand times this. Adobe has been literally the only thing that keeps me anchored to my Windows PC. I've seen a lot of talk on the Adobe forums about them not supporting Linux and the responses have been mostly because they think Linux users expect it to be free, and would never pay for it. They also regularly denigrate Linux users as people who like to run lean systems that wouldn't be able to handle the h…

Those are weird excuses when the best reason not to support Linux is the ludicrous level of fragmentation and all the problems it causes. That's why most applications that don't support Linux refuse to support Linux.

The easy solution is just say you're only going to support one or two distros then. The solution to the problem is easy, but Adobe doesn't want to deal with it so they're effectively passing on a huge revenue opportunity.

Re: Adobe: The Psychology of User Offboarding

#74

Post by AnIdiotOnTheNet »

at-fates-hands wrote: post #73
AnIdiotOnTheNet wrote: post #71

Earlier quoted context omitted.

Those are weird excuses when the best reason not to support Linux is the ludicrous level of fragmentation and all the problems it causes. That's why most applications that don't support Linux refuse to support Linux.

The easy solution is just say you're only going to support one or two distros then. The solution to the problem is easy, but Adobe doesn't want to deal with it so they're effectively passing on a huge revenue opportunity.

> The easy solution is just say you're only going to support one or two distros then.

Yeah, but even within a single distro breaking changes occur with pretty high frequency. They'd have to limit themselves to a specific distro's LTS at best.

Re: Adobe: The Psychology of User Offboarding

#75

Post by jraph »

at-fates-hands wrote: post #73
AnIdiotOnTheNet wrote: post #71

Earlier quoted context omitted.

Those are weird excuses when the best reason not to support Linux is the ludicrous level of fragmentation and all the problems it causes. That's why most applications that don't support Linux refuse to support Linux.

The easy solution is just say you're only going to support one or two distros then. The solution to the problem is easy, but Adobe doesn't want to deal with it so they're effectively passing on a huge revenue opportunity.

Playing the devil's advocate here, but is there really a huge revenue opportunity loss when most users, even those otherwise inclined to use Linux, are willing to use Windows to keep using their product?

Re: Adobe: The Psychology of User Offboarding

#76

Post by agentdrtran »

dusted wrote: post #48

Nice job pointing out dark patterns on Adobes site when the presentation itself is using a dark pattern in the form of a box with the text "Hey, we built 29 case studies like this one. They're all free… Interested?" and a giant blue button "Yes please!".. sure you can close it, if you zoom in to find the tiny little grey X on white background in the top right corner.

is it a dark pattern when that's basically the end of the article?

Re: Adobe: The Psychology of User Offboarding

#78

Post by t0bia_s »

at-fates-hands wrote: post #59
swalsh wrote: post #54

I wish Adobe would listen to me when I write in "I am cancelling because you do not support Linux".

THIS. A thousand times this. Adobe has been literally the only thing that keeps me anchored to my Windows PC. I've seen a lot of talk on the Adobe forums about them not supporting Linux and the responses have been mostly because they think Linux users expect it to be free, and would never pay for it. They also regularly denigrate Linux users as people who like to run lean systems that wouldn't be able to handle the h…

Same here. Unfortunately Adobe has no competition for pro use, especially if you use many of their apps (I use regularly over 7). And this force me to use Windows. It's a trap!

Re: Adobe: The Psychology of User Offboarding

#79

Post by dusted »

agentdrtran wrote: post #76
dusted wrote: post #48

Nice job pointing out dark patterns on Adobes site when the presentation itself is using a dark pattern in the form of a box with the text "Hey, we built 29 case studies like this one. They're all free… Interested?" and a giant blue button "Yes please!".. sure you can close it, if you zoom in to find the tiny little grey X on white background in the top right corner.

is it a dark pattern when that's basically the end of the article?

The box I'm referring to happened less than half into the article, the one at the end of the article seems quite fair enough :)

Re: Adobe: The Psychology of User Offboarding

#80

Post by bmcahren »

kamray23 wrote: post #20
bmcahren wrote: post #2

You can surely balance objectively user-championed concerns with business concerns as a UX professional but I felt a lack of understanding of this concept. For instance, clearly stating exactly what will change when you cancel is a total win in my eyes yet you spent 10+ slides tearing that down simply for the use of the phrase "your favorite apps". Not being clear on a multi-subscription website what will change is a…

I guess his point was that you know, the actual login screen should have happened before you were logged into the account. Then again, asking for re-confirmation after pressing "cancel" is also a common thing.

I greatly respect partially authenticated links when I'm emailed about service issues. The same would apply if I wasn't recently authenticated (using a cookie from more than a day ago).

Provide read-only access then enforce auth only when mandatory for write permission. Ideally verify my hardware 2FA or a security code generator (but not sms).

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