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My MacBook Pro had over 10k USD in repairs

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Re: My MacBook Pro had over 10k USD in repairs

#111

Post by vondur »

coldtea wrote: post #101
pier25 wrote: post #52

It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. I've bought maybe a dozen macs in the last 15 years (for myself and the family) and while some have lasted many years without issues, some have died on me on the second or third year. Because the initial investment is so high you're practically forced to add extra Apple Care to protect it because there's a 20-30% chance you will have p…

> It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. Government should mandate that, as in does in other countries. But many american consumers don't believe in government rules about consumer protection, lest some of this "innovation" we've witnessed is discouraged...

I doubt everyone would want to pay the extra 20-30% more that Apple would charge to cover this.

Re: My MacBook Pro had over 10k USD in repairs

#112

Post by zzt123 »

asdff wrote: post #69
pier25 wrote: post #52

It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. I've bought maybe a dozen macs in the last 15 years (for myself and the family) and while some have lasted many years without issues, some have died on me on the second or third year. Because the initial investment is so high you're practically forced to add extra Apple Care to protect it because there's a 20-30% chance you will have p…

My macbook air died one month out of the yearlong warranty. In their troubleshooting at the apple store they managed to wipe the device and still couldn't breath life into it or figure out what happened. >$400 flat rate repair and they didn't even offer me a loaner in the mean time while the computer was mailed off. I would think apple could compete on customer service with the shade tree mechanic and their loaner ca…

This is why I either buy Applecare or equivalent (depending on product) if it's mission critical, or buy using a card that extends the warranty by at least one year, such as the Chase Sapphire cards.

Re: My MacBook Pro had over 10k USD in repairs

#113

Post by dclowd9901 »

I have a 2015 mbp and it’s required one major repair, the SDD going belly up. I’ve been very happy with it and dread when I will eventually have to replace it for something faster. My work machine is a 2019 and I’ve had nothing but trouble with those units (this is my 3rd one in three years).

I don’t know what’s happened with these things. They used to be bullet proof. I can’t say the same anymore.

Re: My MacBook Pro had over 10k USD in repairs

#115

Post by masklinn »

riffic wrote: post #54

Apple is basically the BMW of computers at this point. it's a shame, it would be nice to go back to a point where there was more quality/durability inherent in the product.

> Apple is basically the BMW of computers at this point.

> it's a shame, it would be nice to go back to a point where there was more quality/durability inherent in the product. reply

Apple has always had hardware reliability issues.

The unibodies had suicidal GPUs (pretty much every dGPU model between the 2007 and 2013 had a service program at one point or another) as well as battery issues, the retinas had delaminating antiglare coating, the polycarbonate unibody macbooks had cracking issues through the entire case, …

It's possible that the pre-Intel models had less issues (that's when I switched) but I doubt it, I was always told to avoid first gens of new design like the plague (not that taking later revisions was a sure bet, but the first gens have always been full of flaws).

Re: My MacBook Pro had over 10k USD in repairs

#116

Post by brianwawok »

asdff wrote: post #69
pier25 wrote: post #52

It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. I've bought maybe a dozen macs in the last 15 years (for myself and the family) and while some have lasted many years without issues, some have died on me on the second or third year. Because the initial investment is so high you're practically forced to add extra Apple Care to protect it because there's a 20-30% chance you will have p…

My macbook air died one month out of the yearlong warranty. In their troubleshooting at the apple store they managed to wipe the device and still couldn't breath life into it or figure out what happened. >$400 flat rate repair and they didn't even offer me a loaner in the mean time while the computer was mailed off. I would think apple could compete on customer service with the shade tree mechanic and their loaner ca…

They have a 14 day return on all laptops, you can pick your own loaner off the shelf.

Re: My MacBook Pro had over 10k USD in repairs

#117

Post by mola »

pier25 wrote: post #52

It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. I've bought maybe a dozen macs in the last 15 years (for myself and the family) and while some have lasted many years without issues, some have died on me on the second or third year. Because the initial investment is so high you're practically forced to add extra Apple Care to protect it because there's a 20-30% chance you will have p…

Why did you keep buying macs then?

Re: My MacBook Pro had over 10k USD in repairs

#118

Post by zzt123 »

reddit_clone wrote: post #106
zzt123 wrote: post #42

I have a gripe with every Macbook Pro I've owned, and I've owned 4 of them over the last 10 years. They all lag when I type. I hit a key, and it takes a while before it shows up on screen. The effect is at its worst in Safari, but it shows up most everywhere else as well. Sometimes, I'll type a few letters or even words before they start showing up. Doesn't matter if I wipe the machine and reinstall, and Apple has ne…

I have a strange lag problem too. My CapsLock key (mapped to Esc because I am a Doom Emacs User) gets really slow over days. Like in ~4 seconds to register. A reboot fixed the delay. But it degrades again. Happened twice. Thankfully, after the last reboot, it seems to be holding. Last year MBP running Big Sur.

Coincidentally, my lag issues got a lot worse since upgrading to Big Sur. As did my thermal throttling.

Re: My MacBook Pro had over 10k USD in repairs

#119

Post by asdff »

morcheeba wrote: post #77
asdff wrote: post #69

Earlier quoted context omitted.

My macbook air died one month out of the yearlong warranty. In their troubleshooting at the apple store they managed to wipe the device and still couldn't breath life into it or figure out what happened. >$400 flat rate repair and they didn't even offer me a loaner in the mean time while the computer was mailed off. I would think apple could compete on customer service with the shade tree mechanic and their loaner ca…

I had the opposite experience. My macbook air battery was dying, so I paid the $129 to replace it. When I got the computer back, it wouldn't charge. So, they replaced the motherboard. I got it back and it still wouldn't charge - so they handed me a brand-new next-gen macbook air. Inconvenient, sure, but exceeded my expectations. I've found they've been generous with battery replacements.

I've found the opposite. Before that computer bricked itself I noticed capacity was fading fast. Apparently apples threshold was if you are under 85% within a year of ownership you have a defective battery, according to the customer service agent I was chatting with. So they had me open up system profiler and we confirmed my battery was well within threshold for replacement, and they set me up with an appointment. I took it to the apple store and told them what the Apple customer service representative told me about the battery being defective. They ended up running a battery test using their internal tooling and surprise surprise, it turned out a different capacity number than system profiler said I had, and it happened to be just above the threshold for replacement. 1 year of use for full time work should not mean losing 15% of your battery capacity, but evidently according to apple this was in spec.

Re: My MacBook Pro had over 10k USD in repairs

#120

Post by nocture »

reddit_clone wrote: post #106
zzt123 wrote: post #42

I have a gripe with every Macbook Pro I've owned, and I've owned 4 of them over the last 10 years. They all lag when I type. I hit a key, and it takes a while before it shows up on screen. The effect is at its worst in Safari, but it shows up most everywhere else as well. Sometimes, I'll type a few letters or even words before they start showing up. Doesn't matter if I wipe the machine and reinstall, and Apple has ne…

I have a strange lag problem too. My CapsLock key (mapped to Esc because I am a Doom Emacs User) gets really slow over days. Like in ~4 seconds to register. A reboot fixed the delay. But it degrades again. Happened twice. Thankfully, after the last reboot, it seems to be holding. Last year MBP running Big Sur.

I map it the same way to caps lock and experience exactly the same you describe. I noticed after the last patch a few weeks ago it went away for now. Been driving me nuts until.
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