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My MacBook Pro had over 10k USD in repairs

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Re: My MacBook Pro had over 10k USD in repairs

#61

Post by draugadrotten »

zzt123 wrote: post #42

I have a gripe with every Macbook Pro I've owned, and I've owned 4 of them over the last 10 years. They all lag when I type. I hit a key, and it takes a while before it shows up on screen. The effect is at its worst in Safari, but it shows up most everywhere else as well. Sometimes, I'll type a few letters or even words before they start showing up. Doesn't matter if I wipe the machine and reinstall, and Apple has ne…

If you type on a Mac on display in an Apple Store, does it behave the same way?

Re: My MacBook Pro had over 10k USD in repairs

#62

Post by therouwboat »

vmception wrote: post #41
avgDev wrote: post #8

This honestly seems like a terrible machine. I own an XPS and had in-home service. I called dell and we agreed my keyboard needs to be replaced. A few days later a guy shows up at my door and replaces the keyboard. I never had to go anywhere. Obviously, the mileage might vary if you travel outside of the us. But......again....that many repairs are downright scary. There is also one anecdotal fact I want to add about…

Funny you write that because OP had a bad experience with their Dell XPS and is thankful for Apple’s service

I thought it was funny that being unable to replace Dell battery while traveling in Japan is seen worse than having crashing and overheating macbook for 2.5 months + all the other problems.

Re: My MacBook Pro had over 10k USD in repairs

#63

Post by pqvst »

cameronh90 wrote: post #32
chrisseaton wrote: post #10

Earlier quoted context omitted.

> A few days later A few days ?! Is this not a major problem for you? The author is right - a great thing about Apple is I can pop into a store in many cities around the world and just get things sorted. In some random city in another country with a conference the next day? No problem.

When I had to have my MBP fixed under warranty, I brought it into a genius bar and they took nearly a week as they had to order in a part. YMMV

I had to wait for parts as well. For example, Taiwan and Japan didn't have a Swedish top-case so they had to order one. It took about a week. But I could keep the laptop while they were waiting for the part to arrive. Once it arrived I went back and they fixed it within 24 hours.

Re: My MacBook Pro had over 10k USD in repairs

#64

Post by pqvst »

therouwboat wrote: post #62
vmception wrote: post #41

Earlier quoted context omitted.

Funny you write that because OP had a bad experience with their Dell XPS and is thankful for Apple’s service

I thought it was funny that being unable to replace Dell battery while traveling in Japan is seen worse than having crashing and overheating macbook for 2.5 months + all the other problems.

Honestly the swollen battery made me fear for my life any time I used it. On planes it would swell so much (even when turned off) that the keyboard almost popped out.

Re: My MacBook Pro had over 10k USD in repairs

#65

Post by olyjohn »

mgkimsal wrote: post #27
pqvst wrote: post #11

Earlier quoted context omitted.

Haha, nope. It's perfectly fine and undamaged. I work remote a lot, coffee shops, cafes, coworking spaces, airplanes. So it moves a lot. No unusually high temperatures. I always use a soft case when I put it in my backpack for extra protection. Heat might be an issue though, especially if the laptop is hot and goes into my backpack directly. Maybe I should consider a Pelican case now that my APP has expired... and ma…

> especially if the laptop is hot and goes into my backpack directly. I'd found MANY times that simply closing one of the more recent MacBooks (2019?) would not actually put it to sleep. I would close it, put it in my bag, then... hours later, find it was overly hot, still running, perhaps with 10% battery left. 2008 MB, 2012 MBP, 2015 MBP - never ever had this problem. I'm sure I overheated my 2019 MBP far more ofte…

Back in the day, when I was working at a PC repair shop, you'd see every kind of laptop come in. People would bring in Mac laptops, and then just open the lid up on the service desk and it would wake up immediately like it was still running! After all my experience with Windows PCs, I would be shocked that people would just shut the lid and put them away.

We all knew that you'd never just suspend or sleep a PC laptop and put it in your bag. It would always wake up, or not go completely to sleep, and you'd end up with a toasted laptop.

Meanwhile, every single Mac brought in had no trouble sleeping. They never overheated in a bag. The Mac owners never powered them off, always just shut the lid and put them in the bag. I'd never seen one overheat in a bag. Tons of Macs would come across the service desk, and never one overheated. Nobody ever shut them down to transport them either. They would reliably suspend / sleep every time you shut the lid.

Lately though, and I don't even work in a repair shop, I see Macs overheating in in other people's bags. I hear the fans soaring on them constantly. Mine doesn't suspend / resume properly either. They really aren't built as well as they used to be, IMO. I don't trust it to just sleep properly when I shut the lid, so it always gets powered off before it gets put away in a bag.

Re: My MacBook Pro had over 10k USD in repairs

#67

Post by Macha »

pier25 wrote: post #52

It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. I've bought maybe a dozen macs in the last 15 years (for myself and the family) and while some have lasted many years without issues, some have died on me on the second or third year. Because the initial investment is so high you're practically forced to add extra Apple Care to protect it because there's a 20-30% chance you will have p…

In the EU, there's a _seller_ obligation for 2 years for items in the same class as laptop to ensure they are free from defects and fit for purpose. It won't help you if _you_ break your laptop, and after 6 months the burden of proof in the event of a dispute switches from the seller to the buyer, but I feel like pretty much all the issues the OP encountered would be covered under this.

A lot of add on warranties don't cover much more than this anyway, which makes them much harder to justify here.

Re: My MacBook Pro had over 10k USD in repairs

#68

Post by ehutch79 »

andrewmcwatters wrote: post #37
xmprt wrote: post #16

Earlier quoted context omitted.

I think Apple are coasting on the brand perception that they built from back in the day. 10 years ago, Apple was genuinely ahead of competition in terms of reliability but today other software and hardware manufacturers have caught up or surpassed them.

Not just surpassed them, but when you compare Apples to apples, their professional hardware today is utter dogshit. The most glaring example I can think of is that the Mac Pro isn't built seemingly for anyone. For $6000 you can build a VFX workstation with an overpriced(!) top-of-the-line threadripper and RTX 3090 and 1TB Samsung SSD which performs more than 4 times faster than their $13,000 highest-end CPU configura…

You're right, it wasn't built for everyone. and the kind of people it WAS designed for don't even blink at $10k

Re: My MacBook Pro had over 10k USD in repairs

#69

Post by asdff »

pier25 wrote: post #52

It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. I've bought maybe a dozen macs in the last 15 years (for myself and the family) and while some have lasted many years without issues, some have died on me on the second or third year. Because the initial investment is so high you're practically forced to add extra Apple Care to protect it because there's a 20-30% chance you will have p…

My macbook air died one month out of the yearlong warranty. In their troubleshooting at the apple store they managed to wipe the device and still couldn't breath life into it or figure out what happened. >$400 flat rate repair and they didn't even offer me a loaner in the mean time while the computer was mailed off. I would think apple could compete on customer service with the shade tree mechanic and their loaner car but I guess not.

Re: My MacBook Pro had over 10k USD in repairs

#70

Post by asdff »

dep_b wrote: post #59
wil421 wrote: post #47

Earlier quoted context omitted.

The only thing that lags from time to time on my M1 is opening a Safari tab. Recently did a clean install to get rid of some 10 year Time Machine backup cruft I accrued and it's gone. I've owned 3 in the past 10 years and none of them lag when pressing a key not even my wife's white MacBook with a HD.

Safari became unusable to me I might be a tab hoarder but I can’t be the only one. Sometimes it takes a minute to come to foreground again.

Switch to firefox, there are extensions to put tabs in the background so it feels lightweight whether you have 1 tab or 1001. All of apples reported efficiencies with safari just wash away when you compare it to the performance of firefox with tab suspension and ublock origin considering the modern web.
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