31–40 of 493 posts
That said, looking at the keyboard condition makes me think it was in some pretty harsh conditions. My 2012 17" keys still look almost new.
I've only had a single experience where I had to repair my Mac in ~8 laptops, which was my Apple M1 aAr that died from plugging in a third party USB-C adapter (multiple reports of this happening).
This honestly seems like a terrible machine. I own an XPS and had in-home service. I called dell and we agreed my keyboard needs to be replaced. A few days later a guy shows up at my door and replaces the keyboard. I never had to go anywhere. Obviously, the mileage might vary if you travel outside of the us. But......again....that many repairs are downright scary. There is also one anecdotal fact I want to add about…
> A few days later A few days ?! Is this not a major problem for you? The author is right - a great thing about Apple is I can pop into a store in many cities around the world and just get things sorted. In some random city in another country with a conference the next day? No problem.
YMMV
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This honestly seems like a terrible machine. I own an XPS and had in-home service. I called dell and we agreed my keyboard needs to be replaced. A few days later a guy shows up at my door and replaces the keyboard. I never had to go anywhere. Obviously, the mileage might vary if you travel outside of the us. But......again....that many repairs are downright scary. There is also one anecdotal fact I want to add about…
A few years ago, I bought an XPS because I wanted a PC and it was underwhelming considering I treated it with a lot of extra care. I experienced various bugs running simple games. The fans would go into overdrive despite keeping the drivers up-to-date, raising the laptop to give good airflow, and no graphic intensive program running.
Ultimately, I think it's a bit of a luck of the draw. I don't doubt there are people who have horrible experiences with any brand.
I recently had a MacBook that wouldn't start. I'm decent with computer repair and have a modest background in it, but let the safety screws dissuade me from opening it.
I brought it to a repair store where they said it had water damage, which was what I anticipated. I'm guessing they saw that the humidity dots had been triggered, which were probably due to my laptop being in humid conditions at some point beforehand, as I think the water just barely got into a port via condensation from a nearby object.
They called back saying that the water damage repair would come to $850 level, as they observed "significant corrosion" inside the chassis. That's maybe just under a third of what the machine costs retail, but there's not really another option at this point.
Then I got it back, with all of my data in place, which struck me as odd - anything of value is soldered onto the mainboard. If there were "significant corrosion", everything would have been trashed, and the repair probably would have been much more expensive. They definitely weren't going to migrate data from the old mainboard to a new one for free, as that's a whole other racket that's enabled through these monolithically architectured machines.
At the end of the day, I felt kind of ripped off and knew that if something like this were to happen again, I had no other recourse other than to give it a shot on my own. Given how clumsy I tend to be, that'll probably happen sooner rather than later, so I kind of see my machine as a liability at this point.
I think I'm going to give the Framework laptop a shot, though I'll miss MacOS.
PS: Had a really good time repairing a friend's 2012 MBP recently, though. With a replacement SSD, new battery, and another stick of ram, it feels like a capable machine without too much time or money sunk into it.
This honestly seems like a terrible machine. I own an XPS and had in-home service. I called dell and we agreed my keyboard needs to be replaced. A few days later a guy shows up at my door and replaces the keyboard. I never had to go anywhere. Obviously, the mileage might vary if you travel outside of the us. But......again....that many repairs are downright scary. There is also one anecdotal fact I want to add about…
> A few days later A few days ?! Is this not a major problem for you? The author is right - a great thing about Apple is I can pop into a store in many cities around the world and just get things sorted. In some random city in another country with a conference the next day? No problem.
This honestly seems like a terrible machine. I own an XPS and had in-home service. I called dell and we agreed my keyboard needs to be replaced. A few days later a guy shows up at my door and replaces the keyboard. I never had to go anywhere. Obviously, the mileage might vary if you travel outside of the us. But......again....that many repairs are downright scary. There is also one anecdotal fact I want to add about…
I think Apple are coasting on the brand perception that they built from back in the day. 10 years ago, Apple was genuinely ahead of competition in terms of reliability but today other software and hardware manufacturers have caught up or surpassed them.
The most glaring example I can think of is that the Mac Pro isn't built seemingly for anyone. For $6000 you can build a VFX workstation with an overpriced(!) top-of-the-line threadripper and RTX 3090 and 1TB Samsung SSD which performs more than 4 times faster than their $13,000 highest-end CPU configuration. So what has ended up happening? A lot of studios are simply buying high-end PC prebuilts or the studios are building their own systems now for desktop-side compute.
For that price you get 256 GB and some AMD $150 equivalent graphics card, which is worse than what you'd get off some random laptop today.
Jesus, that sounds terrible! I feel lucky my own MBP 2015 has fared without much problems although I did drop it once it which caused the bottom cover's screws pop out one by one in half a year. Bottom cover replacement + replacing a swollen battery (which naturally requires replacing the keyboard) have been the only repairs I've had to do. And charger. I feel the charger wires could be a lot sturdier. But I hope I'l…
I think Apple has learned some lessons, they fixed the keyboards, they added a physical Touch ID button, and it seems like the divisive Touch Bar is probably going to fade away, or at least be optional.
I think OSX could use an update that focuses on power users and the finder, but other than that I am pretty happy with the current state of the Mac.
They don’t build ‘em like they used to.
don't Lenovo and Dell have global support / repair plans at additional cost ?
1: https://www.dell.com/support/contents/en-us/article/contact-...
2: https://i.dell.com/sites/csdocuments/Legal_Docs/en/us/dell-p...