Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Adobe: The Psychology of User Offboarding

growth.design

Post reply on HN
Print view View original

61–70 of 80 posts

Re: Adobe: The Psychology of User Offboarding

#61

Post by jraph »

smoldesu wrote: post #57
swalsh wrote: post #54

I wish Adobe would listen to me when I write in "I am cancelling because you do not support Linux".

CS6 works out-of-the-box for me in Wine, but I suppose that's not everyone's cup of tea.

No, because you have no guarantee an update won't break your setup. This makes it impossible to keep working on whatever you are working, or even access your work.

Moreover, you might not be able to get help from Adobe if you run into issues.

Because it is an unsupported setup. It works, but you are on your own.

Not that I'm remotely interested in Adobe's products anyway.

Re: Adobe: The Psychology of User Offboarding

#62

Post by frosted-flakes »

wly_cdgr wrote: post #45

The absolute worst cancellation process except maybe for The New York Times. I will never use Adobe subscription products again after going through it

Unless they changed something recently, the last time I cancelled my Adobe CC subscription I just signed into my account on their website and clicked "cancel". That's it.

And one time I accidentally cancelled it because I meant to go back and logically clicked "cancel" (the button should have been labelled "End Subscription" or something less ambiguous). In that case I called Adobe and in two minutes they uncancelled my subscription by starting a new one, so I got like 3 months free.

Re: Adobe: The Psychology of User Offboarding

#64

Post by rchaud »

tehabe wrote: post #19

Love how during the presentation suddenly a chat window appeared while I still was paying attention to the presentation, I had to refocus to deal with that one. At first I thought it was part of it but it wasn't. I'm not sure if the person pays attention to their own advice.

The reality is that perfect UX rarely converts as well as nagging CTAs like this.

He could have stuck the "Read more Studies like this" CTA at the end of the presentation where it would be non-intrusive.

But people like me are not going to read all the way to the end. This a slideshow, and tapping Right Arrow to reveal each thought bubble is irritatingly slow way to go through the story.

It's a creative one, but it's far too slow to effectively communicate this level of minutiae (e.g. "email subject line is truncated in Gmail's desktop UI").

Re: Adobe: The Psychology of User Offboarding

#65

Post by rchaud »

doubled112 wrote: post #37
MandieD wrote: post #12

Earlier quoted context omitted.

“Could this meeting have been an email?” -> “Could this multimedia experience with custom controls have been a blog post?”

I feel the same way about many video tutorials and reviews. "Could this video tutorial have been 3 written commands?" When reading, it's at my own pace. I can stop and go without extra steps. I can copy and paste. If it's a video, now I have to listen at their pace (and I seem to listen slower than I read), hit pause/resume, adjust my volume because somebody on my side is making noise, go back and forth because I did…

The video 'tutorials', especially on Youtube are often an upsell method for paid video courses. Those tend to have a lot more fluff content to pad out the run time.

Re: Adobe: The Psychology of User Offboarding

#66

Post by smoldesu »

jraph wrote: post #61
smoldesu wrote: post #57

Earlier quoted context omitted.

CS6 works out-of-the-box for me in Wine, but I suppose that's not everyone's cup of tea.

No, because you have no guarantee an update won't break your setup. This makes it impossible to keep working on whatever you are working, or even access your work. Moreover, you might not be able to get help from Adobe if you run into issues. Because it is an unsupported setup. It works , but you are on your own. Not that I'm remotely interested in Adobe's products anyway.

CS6 hasn't been updated in 3 years, so there's not much to worry about there.

Re: Adobe: The Psychology of User Offboarding

#67

Post by tbirdny »

Great presentation. Adobe has lost their way. Their products are great, so it's sad. I imagine the engineers at Adobe are mad at management for their sales and marketing behavior. If I needed a job and they were hiring, I wouldn't even consider working for them. I might work for Serif though.

Re: Adobe: The Psychology of User Offboarding

#69

Post by cobertos »

dusted wrote: post #48

Nice job pointing out dark patterns on Adobes site when the presentation itself is using a dark pattern in the form of a box with the text "Hey, we built 29 case studies like this one. They're all free… Interested?" and a giant blue button "Yes please!".. sure you can close it, if you zoom in to find the tiny little grey X on white background in the top right corner.

Got the same thing, doesn't even close when navigate slides.

How aggrevating

Post reply on HN