Earlier quoted context omitted.
Possibly, yes. But since there are so many other potentially fishy aspects of the story, let's spend our time focusing on those instead of this one.
Huh? "Fishy"? Please stop talking like that. Neither Airbnb nor "EJ" owes us the complete objective retelling of exactly what has transpired between them. When "EJ" doesn't recount absolutely every fact that isn't completely favorable to her cause of action, that doesn't make her a crook. She isn't on trial, and you aren't a jury.
Look, I'm not saying they [Airbnb] are doing everything right. But at the same time, the renters have got to take on some responsibility for handing out their keys to strangers; yes that's what you're doing, is that a surprise?
This isn't all on EJ or all on Airbnb. Clearly the responsibility goes both ways, but while neither side is absolved of responsibility, EJ must back off on laying the blame on Airbnb so intensely and without remorse. Previously she stated they offered "emotionally and financially" support and were extremely helpful, only now there's veritable lynch mob has she backtracked on those statements.
Still I think Airbnb has a lot to answer for: their statements have been inconsistent.