11–20 of 254 posts
> At the end of the day you are renting to a stranger. No better words can express my sentiments. Airbnb customers are participating in a business experiment, they're not hoteliers. What I do find worrisome is that Airbnb being in the customer service business, doesn't appear to be focusing on the user experience at all. What did they do with the money?
If the culprits in this case aren't related to the ones in the EJ case, I'd be curious if there's an identifiable profile here. The stereotype of the meth addict I operate by is a down-market tweaker who'd have no idea Airbnb existed much less the patience or resources to take advantage of it. But I suppose there's a more upscale demographic that might make up a hellish niche market for Airbnb.
I'm struggling to believe how much of a cock-up this is becoming. What should be a simple reality: "sometimes things will go wrong" is turning into something that even seems to be infectious. I give it two days before Y Combinator is explicitly associated with airbnb in a newspaper.
AirBNB hasn't been upfront about the level of risk their customers undertake when they use their service. And the downside, however rare a occurrence (even if it's one in a million or one in a thousand) is just too bad to even consider consider using them.
I'm starting to think that much like Quora, AirBnB worked because of the nature of its early members and that the model simply doesn't scale.
The story here is that people are doing things that in most jurisdictions are illegal. AirBnB is profiting off this. Do something illegal and you can't insure against any negative consequences.
The whole EJ situation is a potential inflection point. Without knowing the full facts (which no one seems to), it seems like AirBnB was trying to rectify things with EJ and I suspect they were trying to keep her quiet in the process. I have no proof of this. I also suspect that they probably misrepresented their actions to PG. Again I have no proof of this. It is merely my suspicion.
But there's something "off" about EJ's position here.
Why exactly is a vandalized apartment leaving her homeless? Is it too damaged to occupy? Does she simply not feel safe there?
If she has received offers for help, why hasn't she taken it? It's possible she's traumatized by what happens. It's possible she feels so wronged by AirBnB that she's not acting rationally. Or maybe she just wants to get her story out to warn people. I really don't know.
Yet something seems... off. The comments of EJ, PG and AirBnB just don't add up. I'd bet money on there being more to come on this story. And while some want to give EJ a free pass here, I don't want to vilify her but she has to take some responsibility for giving strangers the keys to her apartment.
I think AirBnB can count their lucky stars this was just a robbery and not a rape or murder. Or someone could have set up a drug lab, causing the Feds to confiscate the property as the proceeds of crime possibly taking months to sort out and prove the person renting out the property didn't know about the drug lab.
The hotel industry has fundamental protections for this kind of issue. Not only security but there's the fact that the hotel owner isn't storing their prized valuables where guests can steal them. Nor are hotels putting their staff in a position to be attacked or robbed by a guest sleeping under the same roof (incidents can occur in a hotel but at least there are locked doors separating you from the guests). LIkewise hotels take ID (usually).
The legal precedent they set by paying off EJ is a cause for concern though some argue it isn't. This isn't like Apple choosing to replace broken hardware they aren't responsible for (this happens). While doing something illegal (and profiting from it) that can't be insured against, liability is something that could easily destroy the company.
Ultimately, AirBnB is making a bet they can effect change on the laws relating to subletting. If the person renting out a room is leasing the property they're in, there's a good chance they can't sublet it (even though many do). This may help them on the liability front as well.
Part of the problem here is anonymity on the Internet. This I believe is changing and it will help (IMHO). But it only takes keylogger malware or someone sniffing packets at the Internet cafe to steal someone's online identity and then do what they want.
EDIT: clarifications.
Here's the AirBnb page about safety: http://www.airbnb.com/home/safety
CouchSurfing is similar in that it's about strangers staying at people's places. The biggest difference is that people let others stay at their houses for free. Usually both parties do it for the experience. Many people think it's fun to meet travelers. I knew someone who traveled to Asia and couch-surfed.