Victims need closure, they don't need a job by the one organization they associate with their plight. Likely this will haunt her for years as it is. Just having your place burgled is bad enough and reason for plenty of people to move out and/or never feel safe again in their own home. Imagine what this does to you.
There is a tremendous breach of trust here, especially in the part where AirBNB says that a suspect is in custody and she says that is not the case.
If the police would inform anybody it should be her, not AirBNB so one of them is not truthful here and that alone should preclude any relationship beyond getting this behind them asap, employment does not even enter into the equation.
That requires a basis of trust that I think that AirBNB will not be able to re-establish with this person barring some kind of miracle.
AirBNB needs a team that handles this sort of thing because it likely happens with some regularity, even if not this public or of this magnitude. But that does not mean that they should hire this particular person, or that it would be even reasonable to assume that she would be interested in such a position.
She's a traveling writer, not a psychologist and saying 'AirBNB should hire her' is taking away her ability to govern her own destiny, it is not AirBNBs call to make.