I doubt I'm the only one that was interested in using AirBNB with their growing traction and successes.
No way will that happen now. It's hard to imagine how they could have handled this worse.
Airbnb Nightmare: No End In Sight
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Re: Airbnb Nightmare: No End In Sight
#92I doubt I'm the only one that was interested in using AirBNB with their growing traction and successes. No way will that happen now. It's hard to imagine how they could have handled this worse.
>>It's hard to imagine how they could have handled this worse.
At least they had the foresight to take down the snarky "nobody'll steal a grand piano" comment off their FAQ.
Re: Airbnb Nightmare: No End In Sight
#93 Airbnb's Terms & Privacy section states that "We are not involved in the actual face-to-face contact between users," have "no control over the conduct of our users or the truth or accuracy of the information that users post," and " do not investigate any user's reputation, conduct, morality, criminal background, or verify the information that any user submits to the Site."
It's a business, they're supposed to be money driven. Although it's sad to see someone abuse the system, she agreed to those terms when she put her apartment up there. The owners aren't obligated to recompense the lady.
Re: Airbnb Nightmare: No End In Sight
#94What's telling about this whole story is how Airbnb tried to "manage" her. I thought the whole point of being a startup is you don't need to fall in line with the dehumanizing bullshit that you find in big corporations. That's why I'm in a startup at least and it works for me on that level. But there's such a stench of insincerity about the Airbnb approach that I will never use their site now.
Upvote - the CEO really comes off as a used car salesman here and serious d-bag.
Re: Airbnb Nightmare: No End In Sight
#95A summary: As of today, July 28, I have received no confirmation from either the San Francisco Police Department or the District Attorney that any culprit is in custody for my case. I received a personal call from one of the co-founders of Airbnb. We had a lengthy conversation, in which he indicated having knowledge of the (previously mentioned) person who had been apprehended by the police, but that he could not dis…
> This is what insurance in our society is for. Get some. No homeowner's insurance will cover an Airbnb rental. Hell, finding a lease which permits an Airbnb rental would be tough, let alone finding someone to insure an apartment where strangers show up and pay you for it. You must know this, because it's been discussed to death all over this issue. > Your next stay at Airbnb may very well be a scene out of the movie…
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Re: Airbnb Nightmare: No End In Sight
#96Earlier quoted context omitted.
>>Once our host’s safety was secured, our attention moved to further strengthening our system. In the context of this article, this sentence from their PR statement takes on a new and depressing overtone-- that of "Okay, we think the guy is arrested, so you're fine, right? We don't need to pay attention to you anymore, right? By the way, can you take down that blog post now?"
I don't like to be vulgar, particularly on HN, but it really needs to be asked. Is anyone here really all that surprised Chesky is a douche?
No, I think you have captured what many may be thinking quite nicely.
Re: Airbnb Nightmare: No End In Sight
#97A summary: As of today, July 28, I have received no confirmation from either the San Francisco Police Department or the District Attorney that any culprit is in custody for my case. I received a personal call from one of the co-founders of Airbnb. We had a lengthy conversation, in which he indicated having knowledge of the (previously mentioned) person who had been apprehended by the police, but that he could not dis…
Be happy you don't get raped. If you do, we'd enjoy having a coffee with you. This should absolutely be AirBnB's marketing pitch.
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Re: Airbnb Nightmare: No End In Sight
#98He then addressed his concerns about my blog post, and the potentially negative impact it could have on his company’s growth and current round of funding. During this call and in messages thereafter, he requested that I shut down the blog altogether or limit its access, and a few weeks later, suggested that I update the blog with a “twist" of good news so as to “complete[s] the story”. If this is true it is downright…
So bad, she's traumatized and he's trying to steamroll her just like he has everything else probably in the last couple years...Ooops! It was time to be a human. Should have let the CS rep keep talking to the woman.
Re: Airbnb Nightmare: No End In Sight
#99Isn't Airbnb's reaction a normal one? Wouldn't anyone do the same if it could have adverse effects on their current round of funding?
Re: Airbnb Nightmare: No End In Sight
#100Earlier quoted context omitted.
Apart from jrockway's explanation: it may also be the way she currently construes and represents the email and is not a literal quote. Given 'her current state', you can't really trust her to be an honest judge of peoples' intentions. Nor should you fault her for that, but that doesn't mean her statements can be taken at face value.
EJ has demonstrated a keen grasp of English language, punctuation and rhetoric. I think regardless of her state communication is clearly her strong suit. What I'm saying is that I'd bet good money she knows what quotation marks mean.
True, but the rest of the point remains: you don't know the rest of the message and how well she's presenting it. That particular quoted phrase may have annoyed her so much, that it doesn't really matter anymore what the rest of the email said. Even though an objective outsider would say the email was otherwise decent and acceptable.
What I'm saying, and why I'm responding, is that I'm seeing classic lynch mob behavior: people are out with their pitchforks, making all kinds of sweepings statements about what is happening, based on very little actual information. You are making rather bold assertions about someone based on only that quote. Doesn't that strike you as perhaps a bit rash?