51–60 of 510 posts
"...keep the money and use it to book yourself into a nice, safe hotel room the next time you travel. You’ll be glad you did." Statements like this certainly fuel the hotel industry conspiracy theories from yesterday for me. It doesn't even make sense, as she claims the hotels will be safer for the travellers. The travellers safety was never at question here was it?
In our rush to disintermediate old industries we may discover that some of those intermediaries are there for a reason.
Is there anyone on HN who runs a hotel that can say how often you have trashed rooms when you have accurate information on the people renting the room?
Earlier quoted context omitted.
I guess there are three options: 1) dive in help her, pay up make it all good get good PR. BUT if they are thinking that this is going to be a common problem and going to happen a lot then they may be making rod for their own backs… or 2) Ride the storm - which again you would only do if you thought this was going to be an ongoing issue or 3) they are idiots and have no idea how to handle PR (just like I wouldn't hir…
I would guess there's some of (3), but I'm surprised that a company with their level of funding, in a market with this kind of potential risk, didn't already have someone on staff with expertise in handling such a contingency. I can accept that the founders aren't experts in what to do in such an event, but surely someone hireable is. Maybe it's encouraging from one perspective, because it shows that even big startup…
Earlier quoted context omitted.
I guess there are three options: 1) dive in help her, pay up make it all good get good PR. BUT if they are thinking that this is going to be a common problem and going to happen a lot then they may be making rod for their own backs… or 2) Ride the storm - which again you would only do if you thought this was going to be an ongoing issue or 3) they are idiots and have no idea how to handle PR (just like I wouldn't hir…
I honestly think that there's three proper responses: 1. Work on your system to help prevent something like this doesn't happen again. 2. Add a couple dollars of "insurance" to the cost. If the PR statement is accurate and there's been "2 million nights stayed" before an incident like this, having a couple bucks per renter would have more than covered the cost of this theoretically isolated incident. 3, which is far…
In our rush to disintermediate old industries we may discover that some of those intermediaries are there for a reason.
Not saying it is .. but I do wonder. The only thing that would make it doubtful is that part where she says he told her about _the impact on Airbnb round of funding_. But then again, if your mind is twisted ...
In our rush to disintermediate old industries we may discover that some of those intermediaries are there for a reason.
What I don't get is how AirBnB vets the people leasing in the first place. I have to get a background check when I get a job, when I rent an apartment...does AirBnB really just let people sign up under pseudonyms without doing any one-time identity or background checks? I realize a background check may not have helped at all in this situation, and I don't know how much personal info AirBnB has stored on the guy that…
Had the criminals who did this tried it in a hotel there is a very good chance they would have been arrested straight away. They also have an agreement with the guest that the guest is liable for damages.
He then addressed his concerns about my blog post, and the potentially negative impact it could have on his company’s growth and current round of funding. During this call and in messages thereafter, he requested that I shut down the blog altogether or limit its access, and a few weeks later, suggested that I update the blog with a “twist" of good news so as to “complete[s] the story”. If this is true it is downright…
It gets worse. "Note: a second co-founder did email me for the first time around 2am yesterday, suggesting we meet for coffee as he 'would enjoy meeting' me. He made no inquiry into my current emotional state, my safety or my well being." Speechless. The lack of compassion for another human being here is staggering. Utterly oblivious — or indifferent. How does this happen to people?
They must have totally messed this up for her to write a rebuttal post like that. This post absolutely torn apart all positive points from Chesky's response. I just still can't believe airbnb didnt see this coming, and stomp on the problem as hard as they can to get EJ on their side. If everything she said is true here, airbnb truly screwed up and deserve the negative PR coming their way. Isn't this why you give up e…
I guess there are three options: 1) dive in help her, pay up make it all good get good PR. BUT if they are thinking that this is going to be a common problem and going to happen a lot then they may be making rod for their own backs… or 2) Ride the storm - which again you would only do if you thought this was going to be an ongoing issue or 3) they are idiots and have no idea how to handle PR (just like I wouldn't hir…