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Mobile payments: great for coffee, but not much else

blog.thomvest.com

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Re: Mobile payments: great for coffee, but not much else

#4
Mobile payments using contactless technologies such as NFC goes beyond the transaction at the Point-Of-Sale, in terms of providing a context to my payment.

Even though it maybe that it would be easier to take your credit card and swipe faster than taking out your phone, launching the app and then initiating a mobile payment, the advantages are as follows:

- The app can tell me if for a particular retail category, I have crossed any predefined limits I have chosen: Say 300 dollars for Gas this month, or 200 dollars eating out.

- The app can tell me, if I make this payment, whether that impacts any bills or checks that are set to clear right away. This lets me avoid any late payments, bounced checks etc.

- If I had a debit card and a credit card with the bank, the app can choose the right card for me to use. If I am near my credit limit, then the app can default to my debit card. Or If my account is drawn out, then it could use my credit card for the purchase thereby saving me Overdraft fees. Or if there were specific coupons that would warrant the use of one over the other, then the app could show benefits of using both and let me choose.

- If the purchase amount is significant, and requires my credit limit to be raised, then the card could do an STP and ask me to whether to increase my credit limit.

- If the purchase amount is significant, instead of using a credit card, the bank could ask me whether i would like to open a small loan and approve me rightaway by showing me the salient details (rate and term).

- The app could show me how many rewards points I stand to gain from making this purchase.

- Even better, The app could possibly allow me to use my rewards points towards the payment instead of paying cash or credit, provided that the bank and the merchant has an agreement in place.

A lot of this might just be wishful dream for a while, but shedding the plastic for a powerful payment alternative will finally deliver on many fronts including the ones outlined above. If Banks continue to think and operate as they did in the past, they stand to lose out against upstarts like Square, Dwolla who are disrupting the payment industry. But I do agree that the players in this space, including the NFC enabled terminals, Banks, Payment Processors all need to work together in facilitating this and ensuring its a seamless process. Yes, it will be a radical shift from how we pay for things today, but there are tangible benefits to customers who are willing to change their payment modalities.

This space is still being shaken out in terms of players and alliances. NFC is still in its early stages, but I believe this is the way to go.

I am interested in hearing others opinions on my views as well.

Re: Mobile payments: great for coffee, but not much else

#6

Mobile payments using contactless technologies such as NFC goes beyond the transaction at the Point-Of-Sale, in terms of providing a context to my payment. Even though it maybe that it would be easier to take your credit card and swipe faster than taking out your phone, launching the app and then initiating a mobile payment, the advantages are as follows: - The app can tell me if for a particular retail category, I h…

Most of the advantages you state there don't really require NFC, though. Certainly, very few of them are of immediate concern to me, so if a provider like Mint could check for transactions at regular intervals, I'd happily receive every one of those notifications by e-mail at a later point.

In fact, they pretty much already do that. I only get a weekly notification from Mint, but it might be possible to change that.

Re: Mobile payments: great for coffee, but not much else

#7

Mobile payments using contactless technologies such as NFC goes beyond the transaction at the Point-Of-Sale, in terms of providing a context to my payment. Even though it maybe that it would be easier to take your credit card and swipe faster than taking out your phone, launching the app and then initiating a mobile payment, the advantages are as follows: - The app can tell me if for a particular retail category, I h…

Exactly. The OP is basically "and these are the problems I have because this technology is early-adoption" rather than "and these are the problems I had because of fundamental issues with technology".

As to the whole speed of whipping out the credit card issue - c'mon, you probably had to queue to buy your groceries, you could anticipate the need for payment a whole 10 seconds ahead of time and have your phone out already.

Re: Mobile payments: great for coffee, but not much else

#8
As a point of sale system developer (Ambur, an iOS app), the problem I'm seeing with all these solutions is that the good ones are end-to-end (i.e. the point of sale is manufactured by the payment service), and the bad ones rely on point of sale integration.

The current division between point of sale and payment is that way for a reason, namely it allows for each to focus on its core competency and run with it. Square is a terrible point of sale for a business (it's great for personal use!), because they're not willing or able to built out a whole point of sale system just to satisfy the needs of businesses. We've had an incredible number of people since we launched extremely excited to switch from Square over to our product for some very basic features, such as receipt printing, much less things like managing what your employees can do in the system, maintaining payroll and separate user accounts, and a thousand other fundamental features that point of sale systems need to do to be anything besides a trendy, cheap, alternative.

The other payment services have little to no traction, and I'd like to think that's because of just how well Square is designed. Unfortunately, until Square either decides to build a full point of sale system and work on selling it (unlikely), or open up to 3rd parties via some API (which I doubt will happen, I've tried to get in touch multiple times to request this and haven't received any meaningful response), I don't see it getting much traction beyond personal use.

Re: Mobile payments: great for coffee, but not much else

#10
Bluetooth, the Internet, Smartphones, Twitter, Facebook.

All were technologies that had to incubate quite some time, some for a decade or more, before they were widely usable.

It concerns me when a tech writer looks at something and says "it will never be useful within 6 months" when there is a ton of infrastructure involved.

It's not about the immediate payoff, it's about the future.

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