Their decisions are slow, arbitrary and often inconsistent. Regularly, they are not answering at all.
We are fighting with Google for 8 months already. Our app was suspended 5 times. We re-submitted 3 new apps in order to comply. They approved our appeals request, only to suspend the app one week later. A process error as admitted 3 months later by Google. Our app was even in quantum state once: both approved and suspended at the same time. The story still goes on ...
All other app stores, like Apple App Store, Huawei AppGallery, and Samsung Galaxy Store made a thorough check once, but all approved the app months ago.
When I started a startup, I was afraid of bureaucracy in Germany. Turns out that in fact the greatest threat is Google's (non existing) customer support.
To be clear, I don't blame the customer support itself. They are doing their best. It just seems that Google is seriously understaffed in this area. It's outrageous that the 30 percent fee is not invested in sufficient man power.