Show HN: WhatsForm – Build form & get data from customer's WhatsApp number
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Re: Show HN: WhatsForm – Build form & get data from customer's WhatsApp number
#2Hey there,
This is Shyjal from https://micro.company.
An estimated 2 billion people use WhatsApp on a monthly basis and we have seen a rise in the number of small businesses relying on this messenger app to carry out their business.
Whether it be taking out orders or getting the feedback of their service or just collecting data, businesses are adapting to micromanaging their customers inside WhatsApp.
Naturally, the ecosystem needs a simple tool to collect data more seamlessly. That’s why we created WhatsForm
It’s a no-code form builder that anyone can use to build a form from scratch. And there is also an option to convert existing Google Forms to WhatsForms.
Here is a quick demo of WhatsForm - https://whatsform.com/demo
The workflow with WhatsForms
1. You create the form inside WhatsForm
2. Share the link with your customers
3. Customer fills in the data and clicks on Submit
4. You get the data in your WhatsApp number from the customer’s contact
5. Continue the conversation directly with the customer.
We launched a beta version on Google Workspace Marketplace and it got 500+ installs in less than a month.
Our forms are mobile-friendly and it only takes a few minutes to get started. Please try out WhatsForm and let us know your thoughts on it.
Cheers,
Shyjal
Re: Show HN: WhatsForm – Build form & get data from customer's WhatsApp number
#3What if after filling the form the customer doesn't want to contact via WhatApp? Can they still send it over web like any other form?
Re: Show HN: WhatsForm – Build form & get data from customer's WhatsApp number
#4What if after filling the form the customer doesn't want to contact via WhatApp? Can they still send it over web like any other form?
If you create the Whatsform from an existing google form, we send the data to that form's responses along with connect via WhatsApp.
We will bring this feature to all forms created using WhatsForm in near future.
Re: Show HN: WhatsForm – Build form & get data from customer's WhatsApp number
#5Why not just use google form?
Re: Show HN: WhatsForm – Build form & get data from customer's WhatsApp number
#6Why not just use google form?
With WhatsForm customer can submit the form data to the business WhatsApp number. Businesses can reply and do followups on the request message instantly.
We have done a soft launch a month back and 500+ businesses are already using this as part of their workflow.
Re: Show HN: WhatsForm – Build form & get data from customer's WhatsApp number
#7Main problem with this is the visitor may abandon the form at the WhatsApp submission stage. You can collect responses (as fallback) and then send them to the WhatsApp page. It's better than directly sending them to WhatsApp page.
This way your customers won't won't lose any meaningful information (they can maybe access it from your dashboard).
Re: Show HN: WhatsForm – Build form & get data from customer's WhatsApp number
#8Main problem with this is the visitor may abandon the form at the WhatsApp submission stage. You can collect responses (as fallback) and then send them to the WhatsApp page. It's better than directly sending them to WhatsApp page. This way your customers won't won't lose any meaningful information (they can maybe access it from your dashboard).
Sending each response from our side via official api is expensive and most small businesses can't afford it if we start charging per lead.
Main advantages of the current solution is that its dead cheap and businesses get message from customer's genuine WhatsApp number. Followups can be done easily. I think advantages outweigh the disadvantages for at least some businesses.
Having said that we are planning to add a fallback system like email notification and viewing responses in our dashboard.