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Violated: A traveler’s lost faith, a difficult lesson learned

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Re: Violated: A traveler’s lost faith, a difficult lesson learned

#91
post #56

With internet almost run over by all kinds of scam artists, spammers, pedos etc. is there any surprise that such a thing can happen? You have crackers trying their level best to install keyloggers and other tools to read the passwords to your accounts. And in this environment if you hand over the key of your apartment to some complete stranger, I think the writer should also take some blame for his naivety. Just beca…

I know this is a horrible and shocking event, and my thoughts are with the person who has had their life violated, but I feel compelled to comment that you are wrong.

The internet is not "almost run over [with] scam artists, spammers, pedos etc." They are visible and use anonymity to do what they do on the internet, certainly, but it is far from overrun.

Secondly, is it really too risky to be asleep without a locked door between you and the world? That is a scary, closed world to live in. You are also wrong to blame the victim; they say themselves they made a mistake not to do more verification, but the blame can only be on the perpetrator †.

Finally, let's not forget that most sexual assaults and rapes [1] are carried out by friends and acquaintances, so limiting your contact to friends of friends is unlikely to make you significantly safer.

Overall, I think your conclusions are the worst to draw from this attack. Take care, but don't go crazy keeping out the "other".

† It might be useful to make a distinction between casual responsibility and moral responsibility. The victim may have done something that helped cause the attack, but they are not at fault.

[1] According to (admitted a random googling) the American Centre for Victims of Crime, 77% of rapes are committed by non-strangers. http://www.ncvc.org/ncvc/main.aspx?dbName=DocumentViewer&#38...

Re: Violated: A traveler’s lost faith, a difficult lesson learned

#92

Earlier quoted context omitted.

Have you any links for this? Those sound like pretty big accusations to be making without citations.

If there were links, wouldn't that disprove his point?

I don't see what users would have to gain in not going to the police and reporting these crimes. Unless he's implying airbnb is buying their silence

Re: Violated: A traveler’s lost faith, a difficult lesson learned

#93

Hey everyone - we were shocked when we heard about this unsettling event. We have been working closely with the authorities, and we want to reassure our community that, with the help of our security infrastructure, we were able to assist the police in their investigation, and we understand from authorities that a suspect is now in custody. We've created a marketplace built on trust, transparency and authenticity with…

Thanks for taking care of it, also good to know they got a suspect.

What can you say on the 24/7 "urgent" line, which sounds like an important feature even for cases less dramatic than this one?

Re: Violated: A traveler’s lost faith, a difficult lesson learned

#94

Always bound to happen. Up next, the host who fits spycams in his shower and posts pics of his naked visitors to porn sites.

That's what I would do. I once got a letter from my management company that said, "we are conducting random apartment inspections tomorrow. be aware." This bothered me because I don't really like people in my house, and they didn't give the 24 hours notice required by law. So, I set up some cameras, broadcast it to the Internet, and told my twitter followers to watch my apartment for me while I was at work.

They never showed up.

Re: Violated: A traveler’s lost faith, a difficult lesson learned

#95

Hey everyone - we were shocked when we heard about this unsettling event. We have been working closely with the authorities, and we want to reassure our community that, with the help of our security infrastructure, we were able to assist the police in their investigation, and we understand from authorities that a suspect is now in custody. We've created a marketplace built on trust, transparency and authenticity with…

It's a lot easier to do routine stuff well than to deal with unique situations like this. AirBnB has done the latter, and has proven again that they're a great organization with excellent customer service. Congratulations and best of luck with resolving everything successfully.

Re: Violated: A traveler’s lost faith, a difficult lesson learned

#96
post #89

Hey everyone - we were shocked when we heard about this unsettling event. We have been working closely with the authorities, and we want to reassure our community that, with the help of our security infrastructure, we were able to assist the police in their investigation, and we understand from authorities that a suspect is now in custody. We've created a marketplace built on trust, transparency and authenticity with…

Hey brian, - what's your side of the story on being unreachable 14 hours after the event? - did you offer AirBnB credit or compensation to the victim to stay elsewhere during this?

To be fair I doubt the victim would be comfortable receiving airbnb credit or using the service again. If this happened to me and I was offered credit, I would feel insulted.

Re: Violated: A traveler’s lost faith, a difficult lesson learned

#97
Does AirBnB offer any help with insurance? I know my home & contents insurance wouldn't cover any of this: I'd need to get (expensive) commerical insurance or some sort, and I'm guessing most AirBnB hosts don't have that.

The idea of renting out my place with no recourse to insurance if it is destroyed is far too insane to contemplate for me.

Re: Violated: A traveler’s lost faith, a difficult lesson learned

#99

Earlier quoted context omitted.

If there were links, wouldn't that disprove his point?

I don't see what users would have to gain in not going to the police and reporting these crimes. Unless he's implying airbnb is buying their silence

A victim host might be violating the terms of the lease by subletting their apartment, or could be violating local zoning or hotel permitting laws.

Re: Violated: A traveler’s lost faith, a difficult lesson learned

#100
post #11

I am non-representatively paranoid, and have always been afraid of this kind of thing when having guests not personally known to me, visitors to "open house" office events, etc. I think there is little actual risk with almost anyone as a guest (most people ARE good, or at least non-malicious, or at least lazy), but this is why the AirBnB reputation system is so key to their value (and why they'll have a strong networ…

I suspect home owner's insurance would not cover this since they would probably see it as an unlicensed rental. I've thought for a while that Airbnb will need to develop an insurance system. I'm sure that lesser incidents of property destruction / theft are far more commonplace (carpet stains, cigarette burns, appliances damaged, "borrowing" something that doesn't get returned) and I've thought dealing with such is going to be eventually crucial to making the model sustainable over time.

And then, of course, there are going to be rare catastrophes like this one -- or worse. Eventually, if the system gets large enough, there will be a sexual assault case. I wonder if Airbnb has pre-baked disaster scenario plans. Eventually they'll have to deal with the emotional, PR, legal and political fallout.

It's still one of the things that keeps me queasy about listing my extra bedroom. I'd guesstimate the replacement value of the contents of my apartment is circa $50k and I'm loathe to gamble with such.

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