The value of work is not in the work done; it's in the decisions being made. It's the ability to handle edge cases, to work your way through ambiguity, to "unstuck" a stuck situation, and to resolve tricky unforeseen issues. If you build a robot that only handles the main workflow and can't handle any of the exceptions, you're not automating anything; you're building a convenience tool. Basically, you're removing som…
Sounds to me like this criticism could have been made of the dishwasher and washing machine, too. I suppose what matters is the ratio of edge cases to regular cases.