I’m torn badly with Amazon. After read The Everything Store, and what has been written all over the place, Jeff Bezos is a massive turd. Employees are horribly treated, wages suppressed, and all sorts of terrible and abusive practices. Then it comes time for me to buy something. I needed a new pair of size 14 sneakers. I drove to Adidas, Footlocker, dicks, and a few other stores but I just couldn’t justify $100 sneak…
There are other problems: 1) Search is just terrible. Often I have to search in Google to find the product I'm looking for at Amazon. The "other people bought/looked at these items" functionality which partially made up for bad search has been pushed out in favor of sponsored products (i.e. ads).
2) Shipping is only fast and cheap if you get Prime, which basically means paying for your shipping in advance and buying constantly at Amazon to amortize your initial investment.
3) Because Amazon no longer actually controls its own catalog, duplicate listings, misleading listings, merged listings that amalgamate multiple different editions of the same book, etc. abound. e.g. search for "Norton Anthology of English Literature". Instead of a neatly sorted list by volume/edition/condition, you get a whole mess of duplicate/overlapping listings, and also misleading garbage like this (shows 3 books but you only get 1 of them): https://www.amazon.com/Norton-Anthology-English-Literature-P....
I'm shifting towards just using Amazon as a 'wishlist' shopping cart and then finding the actual thing to buy elsewhere.