I think it's pretty telling that there are lots of letters like this from Microsoft, but almost none from Apple. I can't imagine someone from Apple writing a letter like this to Jobs and still working at Apple.
I agree, but seemingly that hasn't mattered or helped much? Apple is a more valuable company in terms of market cap, and almost certainly a more 'loved' company in terms of mindshare. Many people thought they'd be doomed without Jobs but they've seemingly been doing just fine still (ignoring many valid criticisms here, of course, but talking about the general population). Which I really find fascinating. Aside from t…
Apple understands that technology is not enough. If you want consumers to want to use your products, you have to get the technology right, and you have to make the product a joy to use.
Most of us in this industry get the technology right, but treat the consumer joy (aka, amazing UX) as completely optional.