What a fine mess we've created. - Popular experiences tend to be better experiences, so we all congregate to the same services - Homogenous user behavior leads to monopolistic situations, increasing outrage when anything goes wrong - Even if the government doesn't try to enforce moderation, the company attempts to self-moderate to maintain its image - The popularity of the service makes human moderation impossible, c…
That's true, but we might be able to improve things with a bit more human moderation.
For instance facebook is insanely profitable. They could probably increase their staffing for moderation by a pretty decent multiple and still be very profitable.
So the current state of moderation is not strictly a matter of need, it's also a matter of greed in terms of Facebook wanting to automate away jobs they could pay people to do. And given the state of online discourse, it's a decision we're all paying for.