What is Five9?
A company losing money (-12.33M last quarter, ~ -50Mil 2020) while providing remove work infrastructure during the biggest work from home boom in a century.
Zoom to Acquire Five9
11–20 of 25 posts
Re: Zoom to Acquire Five9
#12Five9 website looks like something out of 2006 LOL!
Re: Zoom to Acquire Five9
#13I was momentarily quite dismayed at this news until I realized I had confused Five9 with 8x8 (maintainers of the open-source Jitsi video conferencing software and operators of the free Jitsi Meet service).
Re: Zoom to Acquire Five9
#14What is Five9?
A company losing money (-12.33M last quarter, ~ -50Mil 2020) while providing remove work infrastructure during the biggest work from home boom in a century.
someone at Zoom board of directors or executive chain is invested in Five9 it seems, may be indirectly.
the deal doesn't make sense
Re: Zoom to Acquire Five9
#15An interesting way to make sure you have revenue that doesn't disappear as wfh and remote learning slowly wraps up.
Even if office work returns to something close to pre-COVID levels, one thing that has been proven is that remote meetings can work online. Travel for meetings will be harder and harder to justify. Airfare, car/taxi/uber, hotel, expenses compared to zero cost for a Zoom meeting. Zoom (and technology like it) is not going away.
In New Zealand almost no-one used video conferencing before COVID. Now, even after lockdown, with many people back in the office, it’s ubiquitous. Although many workplaces have moved on to alternatives to Zoom,
I think this is a stark example of how technology adoption has as much or more to do with culture and familiarity as the actual merits of the technology.
Re: Zoom to Acquire Five9
#16Earlier quoted context omitted.
A company losing money (-12.33M last quarter, ~ -50Mil 2020) while providing remove work infrastructure during the biggest work from home boom in a century.
someone at Zoom board of directors or executive chain is invested in Five9 it seems, may be indirectly. the deal doesn't make sense
Could be a play to position themselves in the CX industry. Avaya and Genesys seem to be dominating. Zoom’s superior infrastructure makes it ripe for new applications.
Re: Zoom to Acquire Five9
#17Video chat is one of the areas contact centers are looking to expand into in a lot of industries, so it makes a certain amount of sense. Lifesize and Serenova merging last year and 8x8 acquiring Jitsi in 2018 are in the same vein.
Re: Zoom to Acquire Five9
#18I would love to have an insider's view of how (if) they'll integrate those tech stacks; the products seem close enough to make it hard to justify not combining them, but the devil will definitely be in the details.
I haven't used Five9 for about 5 years, but even then their tech seemed old. The new thing then was starting to add multi/omni-channel support ie adding chat and maybe email. My guess is that the integration will likely be adding a new video chat option for call centers (ie five9 would do the queuing and then the routing to Zoom). I'd highly doubt that Zoom would spend the time to fully combine the software.
Re: Zoom to Acquire Five9
#19Earlier quoted context omitted.
Even if office work returns to something close to pre-COVID levels, one thing that has been proven is that remote meetings can work online. Travel for meetings will be harder and harder to justify. Airfare, car/taxi/uber, hotel, expenses compared to zero cost for a Zoom meeting. Zoom (and technology like it) is not going away.
In New Zealand almost no-one used video conferencing before COVID. Now, even after lockdown, with many people back in the office, it’s ubiquitous. Although many workplaces have moved on to alternatives to Zoom, I think this is a stark example of how technology adoption has as much or more to do with culture and familiarity as the actual merits of the technology.
As Steve Jobs said customers care about user experience not technology.
Re: Zoom to Acquire Five9
#20An interesting way to make sure you have revenue that doesn't disappear as wfh and remote learning slowly wraps up.
Even if office work returns to something close to pre-COVID levels, one thing that has been proven is that remote meetings can work online. Travel for meetings will be harder and harder to justify. Airfare, car/taxi/uber, hotel, expenses compared to zero cost for a Zoom meeting. Zoom (and technology like it) is not going away.
>Even if office work returns to something close to pre-COVID levels, one thing that has been proven is that remote meetings can work online.
Remote meetings work since broadband internet was introduced but nobody cared for it on a mass scale until COVID.