Tl;dr Intuit made a bad outreach website, so here’s a bunch of other stuff we don’t like about Intuit unrelated to the Child Tax Credit outreach
Well yeah, if you're trying to prove it wasn't a simple mistake from ignorance, you want to prove they have a pattern of making this mistake. That's when it turns from accidental to intentional malfeasance.
It could read that and say "by the way Intuit has a history of poor performance"
it doesn't really say they sabotaged it. when I read that headline, I think that their flagship software is miscalculating it. But thats not what this article is about at all.
The article is about how a tax credit has always failed to address the needs of those eligible for the tax credit, and Intuit has only made a small dent in that in a contract that hoped it would make a bigger dent.
People can still have gotten that tax credit for free before, can get it for free after, can use Intuit's poorly crafted free system, or not. They can also use Intuit's paid systems the whole time. The article then points out that Intuit always crafts circumstances to make their paid system the desired path.
The Child Tax Credit is fine, its the people you are worried about.