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Bring back menus, QR codes are terrible

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601–610 of 735 posts

Re: Bring back menus, QR codes are terrible

#601

It's really interesting to see how a crowd of tech workers who generally are trying to pave the way are so quick to attack and be negative. Like all things in life, when its implemented well it works and when it does not it is terrible. I still think there is room for this to be the future though. I say this as a westerner but perhaps the west is not ready for it yet but I really enjoyed the experience of using QR co…

I agree with the efficiency sentiment. Nothing worse than waiting on a waiter for what feels like hours at a restaurant when the chef could just be preparing my meal.

I would also be okay with an NFC approach or both NFC / QR code approach, NFC stickers are cheap and can do similar to QR codes.

Re: Bring back menus, QR codes are terrible

#602
post #400

Earlier quoted context omitted.

You have a small device, where you have to scroll. So much nicer when you can actually look at the menu.

I suspect there are things that would improve the experience for everyone. For example, instead of the customer asking "Is X gluten free, is Y gluten free" the online menu could have filters for various allergies etc. Online menus could also offer more pictures, videos of meals, better upsells etc.

They could, but they never do. I've only gone out dining twice so far, and one time was a QR code place. But their PDF wasn't even text-searchable.

Re: Bring back menus, QR codes are terrible

#604
I agree, I want paper menus always, but maybe for different reasons.

Today it is difficult to go out to eat with friends or family without everybody being on their damned phones. Making people use QR codes just gives them an excuse to get it out to look at the menu, and then check their email while its out, reply to a non-urgent text, and finally might as well look at reddit for a few moments.

I want the opposite of this nightmare we live. I want people out of their phones and into discussions. I want their attention, and to give them mine. Phones get in the way of that exchange.

Re: Bring back menus, QR codes are terrible

#605

I gotta say, I disagree with this piece. I, for one, love QR code menus. I can pinch zoom rather than squint at a menu with small/unreadable fonts in dim lighting. I don't need to badger the already exhausted wait staff on a busy night when they forget to drop us a menu or two. When orders are taken online, rather than awkwardly force a friend to not go to the bathroom (or take their kid to the bathroom) until a serv…

Wait, restaurants are making you order from an app too?? So now you don't really need your 'exhausted wait staff' so much. Hire less wait staff as a portion are now are underutilized. Now some wait staff have no jobs, and the remainder work the same exhausting shifts. The reason these wait staff get tips is because they work so hard, with less service comes less tips. Now you have a whole industry of overworked AND u…

I have one interesting observation about one part of what you said: I wouldn't say that tips will go down. If anything, COVID has shown us that tips actually go up the less service that we get.

https://www.wsj.com/articles/tipping-for-online-orders-becam...

Re: Bring back menus, QR codes are terrible

#606
A lot of places I frequent in Kansas City switched to QR codes on tables that redirect to an online menu. I like it - less clutter on the table, no giving back of printed menus, no asking for the drinks menu back when the server comes around for another round, and no asking for the dessert menu at the end of the meal if I'm actually interested in dessert.

Another great aspect of the QR code driven menus is that after my meal or drink arrives I still have the menu readily available, so I can check what is in the dish or drink that's in front of me. It's great for foodie restaurants that give lots of description in the menu - before, when the meal came out I would sometimes find myself wondering what that odd shaped component was on my plate, but with a first class phone accessible menu I can get back to the description of what I ordered and figure out what's on my plate, or figure out what might be making my drink taste like bitter orange.

I didn't notice how much I liked these things until I recently traveled to Santa Fe, where every place was still using printed menus. One drink menu for a table of five? Let's all pass it around and tell the server to come back in a few minutes after we've had a chance to look one by one. Server took all of the menus after ordering, then comes around after the meal inquiring if we want dessert? I don't know what's on the menu, but I'm not interested in waiting for the server to come back with the menu. I ordered posole as a side, but forgot what the description was? I guess I'll google it...

Re: Bring back menus, QR codes are terrible

#607
post #562

I think online menus are much better and environmentally friendly than physical ones. Really hope many places just stick with online menu - also allows for quick updates and changes. If navigating there is done via QR code, NFC or some other means is a different question. but QR codes seem to work really well for this sort of thing and even non tech users can easily figure it out.

I don’t even know if serving the menu from a data center on the other side of the country is more environmentally friendly. Besides talk about “high hanging fruit “ if what, a 100 pieces of recyclable paper per restaurant are the environmental issue we should be tackling.

Re: Bring back menus, QR codes are terrible

#608
post #584

Earlier quoted context omitted.

This process was one of my most hated "innovations" in food ordering in China. It turns every restaurant into a production line fast food operation, exactly like American chain restaurants. At that point, why even bother going to a restaurant at all? Might as well just order a Sysco-equivalent microwave meal at the supermarket or 7/11, because the flavor and the service will be exactly the same. For me the best resta…

Most ordering-apps I've tried allow customers to customize items and make special-requests. It's often easier to do these things on an app, and these modifications are automatically reflected on the receipt. I guess an app could give people access to a webcam to engage in discussion with a cook as they prepare the food, for people who really want to watch the process and talk to the cook.. is that a feature you'd be…

I think my comment is a bit centered around the Chinese experience.

A lot of smaller Chinese restaurants are just one guy at a wok standing near the entrance and a bunch of stools inside (sometimes also outside). They're commonly a husband and wife team, where the husband cooks and the wife acts as a runner or takes orders when it's too busy to bark what you want at the cook, but sometimes it's just the one person. If you get there early, sometimes the wife is preparing mise en place at one of the tables, or on a stool out front.

Another common layout for larger restaurants is tables and stools on the inside plus a small counter to pay, but there's a window at the back going into the kitchen where they might have a couple of cooks and more space to prep.

In both of these cases it's not unusual for customers to know the owners and engage in some smalltalk, whether about the food, or whatever other thing. It's a lot like a classic diner in the US, or a UK "caff".

These QR code ordering systems tend to be in place at a different type of restaurant. They are more like strip mall chain restaurants with optimized seating and standardized menus and nobody knows anyone or cares. Personally I don't see the point of these sorts of places, because if you're just getting Sysco-style meals without any service then you could cut out the middle man and buy the meal without going to a restaurant.

Re: Bring back menus, QR codes are terrible

#609

Earlier quoted context omitted.

My big issue, which should be easily correctable, is that every menu QR code I've scanned results in a PDF that I have to download. Nobody wants PDFs. On desktop sites, it's common to add a (PDF Warning) to links that lead to PDFs. And on a phone, PDFs are even worse. They're almost always sized for the desktop, which means you have to pinch and scroll to see anything, and I don't download stuff from Firefox often en…

Which mobile browser downloads PDFs instead of just rendering them?

Maybe there's some setting I'm missing, but the default android experience seems to be Chrome downloads a pdf which then is read by Google drive.

Re: Bring back menus, QR codes are terrible

#610
post #459

> Before the pandemic, I’d shudder at the sight of a restaurant table full of people all staring at their phones. I was always happy not to be them or be sitting with them. I always kept the lively conversation flowing at my table. I always thought this perspective was funny because it always assumed what the people on their phones were doing. The assumption is that they are disengaged with each other when it's just…

The modern "consensus" seems to be that at such events, many if not most people do leave their phone in their pocket for a good first hour or so. So a basic awareness still exists. Then comes the predictable ice breaker event. Somebody, as part of their conversation, needs their phone to show you something. The car they want to buy. Looking up a fact to settle your argument. The first phone comes out, starting the ph…

> Downvote me, the truth hurts.

I don’t think anyone cares enough actually

We aren’t triggered by this possible reality

There are limits to the etiquette and whats considered rude but it has shifted

Its the level of engagement, not the presence of the device itself

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