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Bring back menus, QR codes are terrible

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Re: Bring back menus, QR codes are terrible

#441
I've been loading the menus on my phone before I get to the restaurant. Works great. Never have to concern myself with a signal or wifi or anything. And sometimes I even know what I want before I show up.

Also, because of the QR code trend, more restaurants now have updated menus on their websites.

When I invite friends to dinner, I text them all links to the menu so they don't have to deal with the on-site awkwardness.

I have nothing against printed menus, but I think there's some real potential with dynamic menus that are immediately accessible to everyone even before they arrive.

Multiple language support, immediately-adjustable specials menu, filtering for food preference and allergy requirements, maybe even an ordering history allowing you to re-order, or explicitly not order the same thing twice, even ordering (or server hailing).

It's clear the UX isn't there yet, but it was all thrown together by non-technical small-business owners on short notice, who have been trying to make things work at a very strange time. I'm actually kind of impressed at how well it's generally worked in my experience. I'm looking forward to seeing what comes of it.

Re: Bring back menus, QR codes are terrible

#442
post #72

Earlier quoted context omitted.

The default camera app on both AOSP and iOS phones will scan QR codes, so it's really just a single step.

Yes, but you still need to click the link, open in the browser. I don’t trust the average restaurant to make correct security decisions on their online menu/payment system. So pass.

You mean a PDF hosted on a squarespace site? Or one of the many many apps that integrate with POS systems to do scan and pay?

Re: Bring back menus, QR codes are terrible

#443

I gotta say, I disagree with this piece. I, for one, love QR code menus. I can pinch zoom rather than squint at a menu with small/unreadable fonts in dim lighting. I don't need to badger the already exhausted wait staff on a busy night when they forget to drop us a menu or two. When orders are taken online, rather than awkwardly force a friend to not go to the bathroom (or take their kid to the bathroom) until a serv…

Wait, restaurants are making you order from an app too?? So now you don't really need your 'exhausted wait staff' so much. Hire less wait staff as a portion are now are underutilized. Now some wait staff have no jobs, and the remainder work the same exhausting shifts. The reason these wait staff get tips is because they work so hard, with less service comes less tips. Now you have a whole industry of overworked AND u…

To each their own, but to me this ceremony provides zero value. Waiters take the order and may comment on the weather, it's not like we're developing a deep friendship here.

The "tradition" is to sit, wait for a waiter to appear. Ask for purpose (lunch? big meal? just a drink?). Then you wait again for the correct menu to appear. Then you get asked for a drink. And wait for the drink. And then comes the longer wait where the waiter tries to detect when you are ready to order, if they see it at all.

Combined, that's some 20-30 mins in and the prepping of your meal hasn't even started yet.

Now if you're the kind of person that's going to be in there 3-4 hours anyway, the ritual doesn't harm, but it doesn't add much value either. It's needlessly slow and inefficient.

Your future dystopian nightmare is already here, and it's fine. In the Netherlands, some sushi restaurants work as follow. You are seated. There's an iPad for everyone, and people just tap what they want. Some minutes later, your food arrives. This supposed cold-hearted efficiency means I get to spend more time engaging with my friends, the very point of the visit.

By the way, you're not doing restaurants any favors with a slow and long visit. It means they can't use your table twice. So finish your meal in 1.5-2 hours and if still not bored with your friends, go to a damn bar.

Re: Bring back menus, QR codes are terrible

#444
QR codes are great, please keep them.

I'll order what I want at my leisure, not having to flag down a server is a plus. We often make up fun little games to see who has to order the next round.

Menus can be surprisingly disgusting if the waitstaff is really busy, I'd rather not touch them and/or lay them on the table.

Re: Bring back menus, QR codes are terrible

#445

It's really interesting to see how a crowd of tech workers who generally are trying to pave the way are so quick to attack and be negative. Like all things in life, when its implemented well it works and when it does not it is terrible. I still think there is room for this to be the future though. I say this as a westerner but perhaps the west is not ready for it yet but I really enjoyed the experience of using QR co…

Main downside: I don't always take my phone with me. I don't hate QR code, but adding a "backup" menu that is accessible without phones is a must I believe.

Re: Bring back menus, QR codes are terrible

#446

Earlier quoted context omitted.

Most restaurants I’ve been to have their QR code link to a PDF and not an ordering website with payments.

That’s a worse user experience.

Than what? A printout of the same PDF? I mean if you prefer paper then yeah, I get it but it's such a small difference.

Re: Bring back menus, QR codes are terrible

#448

Earlier quoted context omitted.

> Perhaps you are unaware, but in the US, tipped waitstaff only make $2.83/hr in most places (tipped minimum wage). Perhaps you are unaware, but: (1) US federal tipped minimum cash wage is $2.13, not $2.83, but also (2) Most US states and territories have a tipped minimum wage above the federal tipped minimum (and also, though by a smaller margin, most have a tipped minimum above $2.83, which is PA’s tipped minimum.)…

Sorry, you're right, a quick google search revealed my state's wage, not the fed (forgot to check the difference, which is so negligible that it's insulting). This does not change my point in the slightest, which is that wait staff need tips to survive because the tipped minimum wage is unlivable basically everywhere.

> This does not change my point in the slightest, which is that wait staff need tips to survive because the tipped minimum wage is unlivable basically everywhere.

Its the same as the general minimum in several places, and at or above the federal general (not just tipped) minimum even more, so if its unlivable “basically everywhere” that's more than just a tipped minimum problem.

Re: Bring back menus, QR codes are terrible

#450

Earlier quoted context omitted.

Why not just setup wifi hotspot, make the captive page the menu.

Why not hand out regular menus instead of using unnecessary technology?

Because the digital menu is cheaper. A lot cheaper. You don't have to reprint when you alter it, you can automatically move people to the right menu based on the date/time.
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