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Ask HN: Is anyone using forwardemail.net? Are you able to get support?

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Re: Ask HN: Is anyone using forwardemail.net? Are you able to get support?

#11

I run https://hanami.run And I guanrantee you will get support from me with 10 mins during 8am-12pm PST. Outside that time I'll get to your ticket when I'm up asap. Beside forward email, we also have SMTP to send out email so you don't have to rely on gmail. If you happen to be on cloudflare try out my app https://www.cloudflare.com/apps/hanami to simplify the config steps(MX/SPF record)

Was going to suggest this alternative service but the founder beat me to it. Their support team is quite fast and helpful. Ping them on chat when I was having troubles setting up in the beginning, and they literally got back to me within a couple of minutes.

Re: Ask HN: Is anyone using forwardemail.net? Are you able to get support?

#12
I sent them two separate questions months ago, and never got responses to either of them.

Annoying, as I'm a paying customer.

And right now I'm trying to update my payment method, and there doesn't seem to be a way. So should probably just cancel entirely.

Their https://forwardemail.net/en/my-account/billing page seems buggy too. I'm only seeing an invoice from many months ago, even though there's been payments since. And it says my next payment is Sept for some reason, even though it's billed monthly.

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