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WD My Book users wake up to find their data deleted

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Re: WD My Book users wake up to find their data deleted

#321

Earlier quoted context omitted.

There's really no winning with this. You can release patches 6 years after your device is EoL but there will forever be more security issues and people using your ancient product (think how long it takes some versions of Windows to truly reach less than 100k active machines. Hell I wonder if Windows 3.1 has really reached that number or not. The long tail is going to be loooong). Not to mention you've created a prece…

> There's really no winning with this. There is: don't release devices with security flaws in the first place. The fact is, they released a fatally flawed device. That the flaw was discovered later doesn't change that fact. I think the way we talk about security patches and updates obscures the fact that they're correcting fundamentally flawed software. In other circumstances, this would result in product recalls. Th…

Software should be more secure. However I don't think it's realistic to expect bug-free perfectly secure software. There is no field of engineering where 100% perfect tolerances are possible, and when you start getting past 99% the resource requirements to get to the next fraction of a % quickly go non-linear.

This is why 1) Security patches will pretty much always be necessary and 2) relying on perfect software alone is insufficient. Other precautions also need to be taken to prevent or mitigate attacks. In this case, it appears the My Book attack requires the IP address of the device. That indicates that people impacted may have been running these networked in a way that exposed them or the relevant ports to the world, which is very bad security.

Re: WD My Book users wake up to find their data deleted

#322

Earlier quoted context omitted.

I wonder if the bad publicity which will come out of this was worth it for them. Fixing such a crucial bug would have probably taken a few hours of work.

There's really no winning with this. You can release patches 6 years after your device is EoL but there will forever be more security issues and people using your ancient product (think how long it takes some versions of Windows to truly reach less than 100k active machines. Hell I wonder if Windows 3.1 has really reached that number or not. The long tail is going to be loooong). Not to mention you've created a prece…

Which is why I think if we are going to do IoT, it needs to all be behind some gateway designed by a company that will maintain security for decades.

Make a NAS drive which exposes everything to the gateway without bothering for authentication and then let Apple/Google/Amazon work out how to defend access to the resource.

Random OEMs are unable to pull off IoT safely.

Re: WD My Book users wake up to find their data deleted

#323
post #307

According to Western Digital[1], the CVE involved[2] has been public and unpatched since 2019. That's insane. There's "we don't support end-of-life devices" and then there's "we refuse to fix absolutely critical, crippling security vulnerabilities in devices just a few years old." This is well over the line. I smell (but have no idea of the merits of) a class action lawsuit. [1] https://www.westerndigital.com/support…

From the description of the PoC at https://www.wizcase.com/blog/hack-2018/ curl -kX GET -d ‘bim=param`whoami`’ https:///panel/rest/configuration How does one get to resolve /panel/rest/configuration?

I’m sorry but this is just incompetence by them. No sophisticated exploit. Just naive lazy pre-junior dev work

Re: WD My Book users wake up to find their data deleted

#324
post #296

Earlier quoted context omitted.

Public-facing Synology devices got hit in the past too, but they just used it to mine Litecoin. I think someone calculated it and figured out that it cost something like $400k in electricity to mine $100k of coins on the boxes. Aha! It was $600k in dogecoin in 2014 https://www.pcworld.com/article/2364120/hacked-synology-nas-... That’s worth around $125m today (assuming straight hodling).

And of course Qnap in the recent month. It keeps repeating, and keeps happening, and some ( me ) keep ranting about it and no one / company is doing anything much with it. Majority of people buy NAS only use it to access their Data within their internal network. But somehow they all include Internet / Cloud features as upsell.

To be fair to Qnap, they're actively patching these issues as they come up.

Of course the issues shouldn't be there in the first place, but it's not like they're ignoring the problem.

Re: WD My Book users wake up to find their data deleted

#325
post #63

> “It is very scary and devastating that someone can do factory restore on my drive without any permission granted from the end user,” one user wrote. I'll say again: backup drives must have a physical write enable switch on them. To all the people who argue against this - just you wait till it happens to you! Not having multiple backups is also a very bad idea. One day my 8T drive slipped out of my hand and smacked…

you do need some sort of off-site backup for disaster recovery. House can burn down, get burglarized, flooded, and you absolutely must account for that if you really want to mitigate the risk

get _burgled_

Re: WD My Book users wake up to find their data deleted

#326

Read this, then checked my old My Book Live. Sure enough... everything's gone. I just used it for continuous laptop backups over my LAN, so unless one of them crashes tonight, I should be good. But, this will certainly give me pause when considering WD products, and this type of product in particular. This is very bad, WD! Are your other products also vulnerable in this way? Why should anyone ever again trust your co…

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Re: WD My Book users wake up to find their data deleted

#327

> “It is very scary and devastating that someone can do factory restore on my drive without any permission granted from the end user,” one user wrote. I'll say again: backup drives must have a physical write enable switch on them. To all the people who argue against this - just you wait till it happens to you! Not having multiple backups is also a very bad idea. One day my 8T drive slipped out of my hand and smacked…

>Cloud backup is a stupid idea. At any moment it could go dark, for any reason, and you have no recourse.

I wrote something about it [1] just a few days ago. And I have been banging on about it for years if not a whole decade.

>What we need is something like iOS TimeCapsule. Let the Phone do the Photo Management on Devices, and have an on site ( Home ) DataBackup as well as offsite ( iCloud ) Data Backup. Apple could even make iCloud Backup subscription a requirement for TimeCapsule to function.

We need both. In a simple, safe, easy to use fashion.

[1] https://news.ycombinator.com/item?id=27605365

Re: WD My Book users wake up to find their data deleted

#328

Earlier quoted context omitted.

They would. But if there was a software vulnerability that would wipe out the hard drives of computers still realistically in use, much past that 3 year agreement expiry? i'd expect them to be on that.

Suppose there were a vulnerability in Mac OS X Tiger that wiped the hard drive of any G4 Powerbook connected to the internet. Would you expect Apple to be on that?

Actually yes, in that scenario

Re: WD My Book users wake up to find their data deleted

#329
post #293

Is there any modern, reliable replacement for the old "Time Capsule" from Apple? I have a home server with samba, etc where I'm pushing Time Machine backups, but I'd prefer something standalone that doesn't require much setup. What are others using for this?

None. And I want one with iOS / iPadOS Support!

Re: WD My Book users wake up to find their data deleted

#330

Earlier quoted context omitted.

Non-technical users don't care about this distinction. The name Western Digital is on both, and that name's brand value is destroyed forever if this indeed turns out to be irreversible. Though they could probably pivot to selling their drives in other's NAS devices without much difficulty if they want to remain in this market.

Non-technical users don't really buy hard drives individually, they would at most ask their computer-savvy friend or go to a shop who will replace it for them. I highly doubt the average non-technical user even knows who produced the hard drive they own.

These are external drives, and I'd guess the vast majority of external drives are purchased by non-technical users.
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