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WD My Book users wake up to find their data deleted

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261–270 of 701 posts

Re: WD My Book users wake up to find their data deleted

#261

Earlier quoted context omitted.

>should end with the culprit being out of business I would agree if it's non-EoL products. This, not so much. Don't get me wrong, I'm not trying to say since it's EoL WD don't need to do anything. Just that the degree of seriousness of this incident changes with that.

I would agree if't s a non-EoL products. This, not so much. A company should not be permitted to just declare something “EoL” if it is still in widespread usage. They made it, they support it as long as any customer still has it.

I can't agree strongly enough with you, though I'm not sure about the term you recommend. On the one hand, imagine if your car were end of lifed after a couple years. On the other hand, imagine if it took 20 years. The first would ensure you are screwed, the latter would encourage serial corporate bankruptcy.

There's a good middle ground. Perhaps, like the 10 years for cars, it needs to be legislated. Perhaps this is what we consumers have decided to accept, that once the warranty runs out, that's it.

Re: WD My Book users wake up to find their data deleted

#262

Earlier quoted context omitted.

Any single backup is a stupid idea. Combine them, and you've got a great backup solution. Why would I keep important data in one physical location? My house could burn down tomorrow, but I'd still have my cloud backups. My cloud backups could roast in a fire tomorrow, but I'd still have my local backups. And probably several other cloud backups. If you put all your eggs in one backup, sooner or later, you're going to…

He only reliable backup mechanism is starting a successful cult whose main tenet is that your data is valuable communication from God, so that they continually duplicate it. Anything else will go bust long, long before the heat death of the universe.

Seems accurate; I may or may not have resurrected and rehosted the works of a cult I joined as a youth. Thanks, Internet Archive.

Re: WD My Book users wake up to find their data deleted

#264

Sounds like files are all still there, but directory structure is all gone. So everything is recoverable, just very disorganized: https://i.reddit.com/r/techsupport/comments/o71ls4/comment/h...

If they're recommending PhotoRec, it means it was either rm -rf / or a quick format. Your data is there, but the directories aren't there, and any file that wasn't written in a single extent is going to be awfully hard to piece back together.

Re: WD My Book users wake up to find their data deleted

#265

Can't wait for my 3$ as compensation for losing all the data. Seriously now. A class action lawsuit should end with the culprit being out of business in cases of extreme negligence like this one. Anything less just incentivizes them to weight "risk/benefit" of not doing anything

This has never happened before and could seriously ruin the brand. [EDIT: widespread, very public data loss with a remote cause, as a result of a firmware vulnerability in a product whose job is to store data]

this will be forgotten in six months.

Re: WD My Book users wake up to find their data deleted

#266

Earlier quoted context omitted.

The iPhone I’m writing this on is several years old and fully patched. I don’t pay a subscription to Apple for the phone.

Does it come with any guarantees of lifetime for those patches though? Is there any reason that Apple can’t drop support in two years?

>Does it come with any guarantees of lifetime for those patches though?

This guarantee is called "consumer law". The requirement of a patch means that the product you paid for was broken. So yes, they absolutely have a legal requirement to fix that (or refund your purchase), and compensate for any damages that their broken product caused you.

Not that this is enforced particularly often, but given Apple's ubiquity and active hostility towards users that would want to patch vulnerabilities themselves, they specifically would get in a lot of hot water if they didn't provide patches for a device's lifetime.

Re: WD My Book users wake up to find their data deleted

#267

Earlier quoted context omitted.

A physical write enable switch? My computer is doing automatic hourly backups, how is that going to work?

A small robotic arm to flip the switch, duh.

As long as they small robotic arm is not also connected to the internet or the WD NAS

Re: WD My Book users wake up to find their data deleted

#268
It seems to be a bad idea to buy commercial NAS devices, because eventually, every device would go end of life. Better build a DIY device with an open firmware.

But thinking again, this kind of approach wouldn't be applicable to typical ordinary people. Then I guess the next better thing would be to force NAS devices to stop accepting Internet-facing connections after their support period ends. Every device has a defined lifespan which dictates how long it can work without sacrificing quality. As a device dealing with important data, NASs should be given higher restrictions.

Re: WD My Book users wake up to find their data deleted

#269
post #264

Sounds like files are all still there, but directory structure is all gone. So everything is recoverable, just very disorganized: https://i.reddit.com/r/techsupport/comments/o71ls4/comment/h...

If they're recommending PhotoRec, it means it was either rm -rf / or a quick format. Your data is there, but the directories aren't there, and any file that wasn't written in a single extent is going to be awfully hard to piece back together.

> any file that wasn't written in a single extent is going to be awfully hard to piece back together.

Oh that’s not going to be good.

Re: WD My Book users wake up to find their data deleted

#270
post #162

Earlier quoted context omitted.

The affected model here, known as My Book Live, uses an ethernet cable to connect to a local network. From there, users can remotely access their files and make configuration changes through Western Digital cloud infrastructure. Western Digital discontinued the My Book Live in 2015. The support forum thread was first reported by Bleeping Computer. The affected product is not a drive but a NAS solution. In terms of be…

Non-technical users don't care about this distinction. The name Western Digital is on both, and that name's brand value is destroyed forever if this indeed turns out to be irreversible. Though they could probably pivot to selling their drives in other's NAS devices without much difficulty if they want to remain in this market.

they said the same thing about tylenol in 1982.
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