"The My Book Live device received its final firmware update in 2015." A unpatched in 6 years linux device directly connected to the internet? What could possibly go wrong? "There is no IoT, there is only the internet of unpatched linux boxes."
WD My Book users wake up to find their data deleted
131–140 of 701 posts
Re: WD My Book users wake up to find their data deleted
#132Earlier quoted context omitted.
>Very interested to see what the root cause ends up being The article says: >Multiple users reported that the data loss coincided with a factory reset that was performed on their devices. One person posted a log that showed unexplained behavior occurring on Wednesday: I'm leaning more towards 0day than "software bug", mainly because I can't really think of a reason why a bug would cause the factory reset to get trigg…
> internet connected NAS I am guessing this is normal? My data backups are offline. The idea of making my backups read/write on the internet seems insane.
Re: WD My Book users wake up to find their data deleted
#133Read this, then checked my old My Book Live. Sure enough... everything's gone. I just used it for continuous laptop backups over my LAN, so unless one of them crashes tonight, I should be good. But, this will certainly give me pause when considering WD products, and this type of product in particular. This is very bad, WD! Are your other products also vulnerable in this way? Why should anyone ever again trust your co…
Because if you need a hard drive, your options are pretty much Western Digital, Seagate, and Toshiba, and they've all had their own problems.
Re: WD My Book users wake up to find their data deleted
#134Earlier quoted context omitted.
> Cloud backup is a stupid idea. At any moment it could go dark, for any reason, and you have no recourse. Might as well bare your throat and hand some random stranger a razor. I really disagree - physical storage in your home is the common alternative for a lot of consumer users - and that physical storage will involve maybe unplugging your external hard drive between backups - but otherwise never checking for the c…
> cloud backups are likely going to be more reliable I've seen enough HackerNews articles: 1. My account got deleted and I can't find a human to talk to and all my pictures going back 20 years are gone! 2. A hacker guessed my password and deleted my online presence! It's all gone! 3. My storage provider went bust and all my stuff is gone!
Obviously customer support is a finite resource.
That's why companies need to start paid/premium customer support: when you lost access to your account, you should be able to pay 10, 100, 1000 of money to talk to a real person who understand how the system works and where there a mistake was made.
Like a hacker stole your account and you cannot take it back? A special person will to do a background check (e.g. call your employer) to verify that you is actually you.
Robot erroneously blocked your account because of misclassified spam-like activity? Your account is restored, and you are fully refunded.
Re: WD My Book users wake up to find their data deleted
#135Re: WD My Book users wake up to find their data deleted
#136Re: WD My Book users wake up to find their data deleted
#137"The My Book Live device received its final firmware update in 2015." A unpatched in 6 years linux device directly connected to the internet? What could possibly go wrong? "There is no IoT, there is only the internet of unpatched linux boxes."
doesn't appear to be a directly connected to the internet problem, even NAT'd stuff wiped data.
Re: WD My Book users wake up to find their data deleted
#138"The My Book Live device received its final firmware update in 2015." A unpatched in 6 years linux device directly connected to the internet? What could possibly go wrong? "There is no IoT, there is only the internet of unpatched linux boxes."
doesn't appear to be a directly connected to the internet problem, even NAT'd stuff wiped data.
Re: WD My Book users wake up to find their data deleted
#139Earlier quoted context omitted.
> cloud backups are likely going to be more reliable I've seen enough HackerNews articles: 1. My account got deleted and I can't find a human to talk to and all my pictures going back 20 years are gone! 2. A hacker guessed my password and deleted my online presence! It's all gone! 3. My storage provider went bust and all my stuff is gone!
And: 4. My crypto exchange disappeared/went bankrupt/was a scam and now my crypto is all gone. I swear, some people never learn.
Re: WD My Book users wake up to find their data deleted
#140> “It is very scary and devastating that someone can do factory restore on my drive without any permission granted from the end user,” one user wrote. I'll say again: backup drives must have a physical write enable switch on them. To all the people who argue against this - just you wait till it happens to you! Not having multiple backups is also a very bad idea. One day my 8T drive slipped out of my hand and smacked…
My house could burn down tomorrow, but I'd still have my cloud backups. My cloud backups could roast in a fire tomorrow, but I'd still have my local backups. And probably several other cloud backups.
If you put all your eggs in one backup, sooner or later, you're going to get screwed.