"The operations team is investigating whether the Standard Interface (STINT) hardware, which bridges communications between the computer’s Central Processing Module (CPM) and other components, or the CPM itself is responsible for the issue. The team is currently designing tests that will be run in the next few days to attempt to further isolate the problem and identify a potential solution."
So "can't figure out" sounds more like "haven't yet figured out", but they have remaining ideas to play through.
[1] https://www.nasa.gov/feature/goddard/2021/operations-underwa...