111–120 of 207 posts
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This reminds me of Discord
Discord, at least, has a vastly different audience than a B2B enterprise product. A different tone is more acceptable for something like that, IMO.
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God, if there’s one thing I hate it’s that condescending millennial speak to cover up a serious issue. > Oof, so sorry about this... What??? If your company is broken don’t make it seem like a funny “aw shucks” blunder.
Interesting, I've written stuff very much like that before for customers that were hitting bugs. I wasn't trying to be "aw shucks" funny. I legitimately feel sorry that my shitty software was breaking on them. That they provided a workaround seemed like a nice thing to me. In fact that whole message seemed pretty good to me. It's probably not entirely that employee's fault but they're still trying to empathize and he…
I think the best way to handle support is to be yourself.
A threat of legal action will probably go a long way. I might be wrong, but I think it is actually illegal to withhold people's data upon request, especially if you claim to offer the feature. Also false advertising. I can see how they would try to skirt around it though, they'd probably say that it is a temporary glitch but the functionality is available. That way it wouldn't be them withholding your data or false a…
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One of the big problems is that software doesn't sell (or at least is really hard to sell). Piracy and that pesky "pay once unless you want to upgrade" problem companies aren't fond of. Services are easy to sell and code on your server is hard to pirate. Still, there are gems out there, like Obsidian. Your files, put them where you want, how you want. Use the tool however you want, extend it if you want. Every other…
Going along with the software doesn't sell problem, supporting software on customers laptops is a nightmare. No two environments are identical, you don't know what weird things they've done, this causes all sorts of new bugs. We don't know how to write bug free software for a reasonable price, and it's a lot easier to debug and update software on a server you control than on a customers computer. On a server no one c…
Until you're locked out.
I'm surprised you continued relying on them even after you realized this feature isn't working 3 months ago.
> I even exchanged emails with the founders giving detailed feedback
It also seems like you've been an early adopter so didn't you half expect this product might have major flaws and probably not the best idea to rely on it so heavily?
There seems to be an unofficial exporter you can use here: https://github.com/kjk/notionapi
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Interesting, I've written stuff very much like that before for customers that were hitting bugs. I wasn't trying to be "aw shucks" funny. I legitimately feel sorry that my shitty software was breaking on them. That they provided a workaround seemed like a nice thing to me. In fact that whole message seemed pretty good to me. It's probably not entirely that employee's fault but they're still trying to empathize and he…
I used to do this too but stopped after getting negative feedback. It can come across as insincere or unserious at a time when the user is already not happy with you.
Up next: Someone will read this post, write an exporter, immediately find that Notion's system is handling authentication but not authorization, and dump tens of thousand private notion datasets.
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God, if there’s one thing I hate it’s that condescending millennial speak to cover up a serious issue. > Oof, so sorry about this... What??? If your company is broken don’t make it seem like a funny “aw shucks” blunder.
This reminds me of Discord
While it's not trying to downplay anything like OP, it was certainly strange and creepy seeing software adopt Reddit English.