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Comcast cuts off customer for going over 250GB of legitimate use

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Re: Comcast cuts off customer for going over 250GB of legitimate use

#221

Post by xenophanes »

res0nat0r wrote: post #217
xenophanes wrote: post #214

You have to switch to a small business account instead of a residential account with comcast. Then you get genuinely unlimited use, no bandwidth cap. That is the only way to get past their 250GB cap. It's absurd that they won't sell you more bandwidth on any residential plan at any price, and that they kick people off the service rather than charging overages. You do not need to have a business location to do this, o…

Business internet plans for personal use are way too expensive IMO. $100/month for 22Mbits? That's terrible.

What are you suggesting? Is there a competing product available to buy which is better? I don't know of one in most areas. IMO bandwidth is worth paying for.

You can say there "should" be better deals available. But it doesn't do any good. If you think it's so easy to provide better internet then start a company.

Re: Comcast cuts off customer for going over 250GB of legitimate use

#222

Post by Natsu »

jrockway wrote: post #141

This is why I pay $130 a month for Speakeasy broadband. They give me 6M and I can use 6M 24/7 with no complaint. Bandwidth costs money. So consumer "ISPs" (and I use that term in a very loose sense) tell you what the burst bandwidth is, and then hope that you don't burst very often. When you do, they drop you, because you cost them money. The solution is to just get a real Internet connection. "Business" is the magic…

> This is why I pay $130 a month for Speakeasy broadband. They give me 6M and I can use 6M 24/7 with no complaint.

I like Speakeasy, too (I think they're now called Megapath, though). But around this part of Phoenix, the best they can do is 144 Kbps IDSL and it still costs $120/month. And just because a lot of people confuse Kb and KB, I should mention that, when you account for actual download speeds, you end up with ~15 KB/s, maybe 17-18 KB/s on a good day. And around here, the cable companies cap you at 20 GB/month, which is actually less than you can transfer even on a line this slow.

I don't think that $500/month internet is actually the alternative, though. I think the real alternative is to set things up so that there's real competition in the marketplace, rather than a bunch of regional monopolies and a few small competitive areas.

Otherwise, they'll spend all their time looking for ways to increase revenue by finding new things to charge us for. After all, the whole Net Neutrality thing started up because they were musing about ways to charge people for using services the ISPs don't actually provide, like Google.

Re: Comcast cuts off customer for going over 250GB of legitimate use

#223

Post by iamdave »

xenophanes wrote: post #221
res0nat0r wrote: post #217

Earlier quoted context omitted.

Business internet plans for personal use are way too expensive IMO. $100/month for 22Mbits? That's terrible.

What are you suggesting? Is there a competing product available to buy which is better? I don't know of one in most areas. IMO bandwidth is worth paying for. You can say there "should" be better deals available. But it doesn't do any good. If you think it's so easy to provide better internet then start a company.

You can say there "should" be better deals available. But it doesn't do any good. If you think it's so easy to provide better internet then start a company.

Because sitting idly watching ISP's ratchet up costs and lower the quality of service sure is getting things done.

Re: Comcast cuts off customer for going over 250GB of legitimate use

#224

Post by ianferrel »

slavak wrote: post #109

I've seen a lot of posts about US telecoms having "soft caps" for usage on what they call "unlimited data" plans, and I can't for the life of me figure out how in the hell something like that can possibly be legal. If you have a written service contract with your provider that does not explicitly state the service has a bandwidth cap, then how can them shutting off or artificially limiting your access speed /not/ be…

Unless it states a duration, then they can just discontinue the contract at the next billing cycle. Is there any indication that they did otherwise?

They're not saying "You're over the limit; you're in breach of contract." They're saying "You don't make us enough money. You're no longer our customer."

Re: Comcast cuts off customer for going over 250GB of legitimate use

#226

Post by lancewiggs »

DocSavage wrote: post #210
FireBeyond wrote: post #188

Earlier quoted context omitted.

I'm not personally amazingly sympathetic. He uses his service for business purposes at home (as a consultant) - as he is perfectly entitled to do so. If he had paid for a business class account, he'd be fine. I pay Comcast right on $100 a month for 22/8mbps, with 5 static IPs, no throttling, and no caps - I work from home and according to my firewall had approximately 800GB of traffic last month (and that usage is no…

Does Comcast give people the option to upgrade if they exceed their cap? The whole situation would have been very different if Comcast told him he had to upgrade to $100/mo.

This is the main filing of Comcast. They should see this as an _opportunity_ to move a high value customer to a business plan.

Re: Comcast cuts off customer for going over 250GB of legitimate use

#227

Post by pyre »

DocSavage wrote: post #210
FireBeyond wrote: post #188

Earlier quoted context omitted.

I'm not personally amazingly sympathetic. He uses his service for business purposes at home (as a consultant) - as he is perfectly entitled to do so. If he had paid for a business class account, he'd be fine. I pay Comcast right on $100 a month for 22/8mbps, with 5 static IPs, no throttling, and no caps - I work from home and according to my firewall had approximately 800GB of traffic last month (and that usage is no…

Does Comcast give people the option to upgrade if they exceed their cap? The whole situation would have been very different if Comcast told him he had to upgrade to $100/mo.

Maybe they didn't offer that level of service in his area.

Re: Comcast cuts off customer for going over 250GB of legitimate use

#228

Post by res0nat0r »

xenophanes wrote: post #221
res0nat0r wrote: post #217

Earlier quoted context omitted.

Business internet plans for personal use are way too expensive IMO. $100/month for 22Mbits? That's terrible.

What are you suggesting? Is there a competing product available to buy which is better? I don't know of one in most areas. IMO bandwidth is worth paying for. You can say there "should" be better deals available. But it doesn't do any good. If you think it's so easy to provide better internet then start a company.

I'm saying $100/month for 22 megabits is terrible, it doesn't have to be this expensive.

Re: Comcast cuts off customer for going over 250GB of legitimate use

#229

Post by ericabiz »

culturestate wrote: post #78
sp332 wrote: post #25

Earlier quoted context omitted.

Comcast refused to work with him, even though he was willing and motivated to address the problem. Even after being careful with bandwidth and disabling his public access point, they still cut him off for a year with no appeal. This mirrors what happened to me. I was given an automated warning. I called the security number but they wouldn't tell me what sort of traffic I should be looking for. They didn't even have a…

"...at least managed to switch to a business account, which isn't too much more expensive and has no cap." Down here we've got Cox, with the same 250GB cap, and business accounts are literally $180 per month more expensive than the residential accounts. I pay $69.99 at home and $250.00 at the office for the exact same service.

http://ww2.cox.com/aboutus/policies/limitations.cox Full list of Cox's limitations by area. If available in your area, you can get the Premier service, which has a higher transfer cap.

Re: Comcast cuts off customer for going over 250GB of legitimate use

#230

Post by xiaoqmaii »

xenophanes wrote: post #214

You have to switch to a small business account instead of a residential account with comcast. Then you get genuinely unlimited use, no bandwidth cap. That is the only way to get past their 250GB cap. It's absurd that they won't sell you more bandwidth on any residential plan at any price, and that they kick people off the service rather than charging overages. You do not need to have a business location to do this, o…

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