Comcast cuts off customer for going over 250GB of legitimate use

Post by masklinn » Wed, Jul 13, 2011, 7:51 PM UTC

bradleyland wrote: post #89

fr0sty wrote: post #57

Earlier quoted context omitted.

>Your water and electricity utilities most likely also have caps on how much water or electricity you can use before they cut you off. They do? Where is this the case? My water and electricity usage have no monthly cap and are only shut off if I fail to pay the bills.

Your electric utility service is capped, but they use a different method because electric utilities are metered. You have a fixed capacity feed to your house. For example, our home has 150 amp service. I cannot exceed that draw or the main feed breaker trips and everything goes dark. I can request installation of a larger feed, but I have to pay the build-out, and there are hard limits based on my local zoning. One t…

Post by juiceandjuice » Wed, Jul 13, 2011, 7:53 PM UTC

culturestate wrote: post #78

sp332 wrote: post #25

Earlier quoted context omitted.

Comcast refused to work with him, even though he was willing and motivated to address the problem. Even after being careful with bandwidth and disabling his public access point, they still cut him off for a year with no appeal. This mirrors what happened to me. I was given an automated warning. I called the security number but they wouldn't tell me what sort of traffic I should be looking for. They didn't even have a…

"...at least managed to switch to a business account, which isn't too much more expensive and has no cap." Down here we've got Cox, with the same 250GB cap, and business accounts are literally $180 per month more expensive than the residential accounts. I pay $69.99 at home and $250.00 at the office for the exact same service.

Post by someone13 » Wed, Jul 13, 2011, 8:01 PM UTC

bryanlarsen wrote: post #47

megaman821 wrote: post #34

Earlier quoted context omitted.

Your water and electricity utilities most likely also have caps on how much water or electricity you can use before they cut you off. Except if you go over a few times they won't ban you from their service for a year. They just want you to curb your use, which is exactly what this guy was willing to do.

At least in Canada, there are rules governing when the electricity company can cut you off. To oversimplify, you cannot be cut off during winter.

Post by masklinn » Wed, Jul 13, 2011, 8:03 PM UTC

chopsueyar wrote: post #41

megaman821 wrote: post #34

Earlier quoted context omitted.

Your water and electricity utilities most likely also have caps on how much water or electricity you can use before they cut you off. Except if you go over a few times they won't ban you from their service for a year. They just want you to curb your use, which is exactly what this guy was willing to do.

My water and electricity utilities charge per gallon and kilowatt-hours, respectively. Comcast does not charge by the megabyte. Instead, it is all you can eat, until Comcast says that is all you can eat. This guy was actually using his residential account for business purposes.

Post by michael_h » Wed, Jul 13, 2011, 8:08 PM UTC

chopsueyar wrote: post #44

crs wrote: post #17

Earlier quoted context omitted.

Actually if you read his post from a day ago, you will see him state he stopped the open access point. He took steps to stop what he thought was the issue. It was not until the cap was broken a second time that he realized it was his backup system uploading to a 3rd party service. That is not entitlement at all. If anything it was ignorance of the fact that your upload data is also measured against the cap. I agree w…

My question would be is does the 250g data cap apply when they are watching TV/Movies online via Comcast (XFinity) provided services? Of course not, nor Comcast's VOIP service.