Earlier quoted context omitted.
Hi there, Well, that's a tricky question to answer! :) At the moment we use DOIs to link papers / citations, and get our information on DOIs from crossref ( https://www.crossref.org/ ). So every DOI there is also in our system (and any citation coming from a source without a DOI currently won't be picked up). From crossref we also have metadata on which publications a given paper references, so we can always show inf…
I think you have an issue in your UI, or I don't understand how it's supposed to be used When I have the results from an article in my screen and use the top search to find another, it only updates the upper part of the page with the paper title, not the stats and summary below it I had searched for an article before that had no citations. That's why I continued to see "no citations" when I searched for the DOI I sha…
Thanks for that description, I managed to reproduce this and it is our fault not yours. You are using it correctly.
We'll get it fixed ASAP!
EDIT: Fixed now :)