Earlier quoted context omitted.
Microsoft has had superb documentation for decades. They put a lot of emphasis on it and the results show. The linked article is a bit off base, I think, because clearly Apple's documentation problem isn't a tool issue. It's a philosophy of documentation. I like going to the documentation for a critical system API class and finding all of the members, examples for each, and then "related" things. Philosophically Appl…
I'm a games developer working on some AAA xbox productions and I don't think I agree. My #1 impression with Microsoft documentation is that you run into a message "error occurred, click here to open documentation page", you click on it, only to be redirected to a 404 page or simply to MSDN's main website. Like, yes, the pages that exist are usually very well written and detailed. But jesus christ, their links even ju…
a) crawl your own documentation and find dead links.
b) monitor 404 errors and track down the source (via referer headers, etc.).
c) ask the user on the 404 page what they were hoping for or provide a search menu, record it, and have someone manually review.
d) add a redirect management engine, so you can redirect links that you can't/won't ever fix.