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Show HN: Open-source conversational platform and unified messaging APIs

airy.co

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Re: Show HN: Open-source conversational platform and unified messaging APIs

#33

Post by habibur »

skandergarroum wrote: post #2

Hey HN! After four years of development, we are happy to share Airy with you. Airy is an Open Source Conversational Platform to store, structure and utilize conversational data in a secure and privacy-compliant way. With Airy, you can integrate with Conversational AI like Rasa to train smarter models based on actual conversations. You can host your own open source messaging API to enable your developers to build conv…

Couldn't really find pricing info in the pricing page.

Re: Show HN: Open-source conversational platform and unified messaging APIs

#34

Post by ROARosen »

chrismatic wrote: post #27
ROARosen wrote: post #19

Earlier quoted context omitted.

Hi, looks very promising. I would totally consider switching to this streamlined approach to business conversations. However, I don't see any mention of email. Email is IMHO vital for any service that wishes to 'integrate' the full company conversation stack. Do you plan on adding additional integrations?

This is a great point! Email is and will remain _the_ messaging use case for any business. I've created a ticket for adding email as a messaging source so you can track the progress: https://github.com/airyhq/airy/issues/1953 And yes we do plan on adding more sources and are therefore listening to the community to learn which are most in-demand. So thank you very much for the feedback!

I'll be on the lookout... Tnx!

Re: Show HN: Open-source conversational platform and unified messaging APIs

#35

Post by judge2020 »

bachmeier wrote: post #32

A bit of advice. When someone clicks on "Pricing" there should be information involving dollars (or another currency depending on where you're located).

For certain products it can make sense to only provide services on an as-needed basis with pricing tailored to how much you think it'll cost to run the service for that customer plus some margin. For this I think it's less like that (seems like a Zapier clone for chat, based on my initial impression).

Re: Show HN: Open-source conversational platform and unified messaging APIs

#36

Post by melenaos »

Hey, congrats on the launch! it seems really nice and helpful. I was thinking of creating something similar for the communication channels of my SAAS applications.

Is this product for small size businesses? Does it need a single cloud vm or it need several servers and services, a ton of configuration and an IT degree to manage it?

Re: Show HN: Open-source conversational platform and unified messaging APIs

#37

Post by shoellinger »

lazyresearcher wrote: post #31

How does Airy compare to Jovo ( https://github.com/jovotech/jovo-framework ) other than supporting different channels (Jovo seems more focused on voice whilst airy on text?)?

According to my understanding, Jovo seems to be a rather light-weigh framework based on Javascript/Typescript to build voice experiences e.g. for Alexa, Google Assistant, etc. I have not tried it out yet, but it seems to be a cool project to build these kinds of experiences primarily around voice.

In comparison, Airy is a much more resource-intense backend service running conversational infrastructure that you couldn't run on comparable hardware. Airy is designed to run in the cloud giving you a Kubernetes cluster with all the components to stream conversational data at enterprise-scale. For now, we primarily focus on text-based communication, but could theoretically also support transcription and processing of voice based messages or live videos.

Re: Show HN: Open-source conversational platform and unified messaging APIs

#38

Post by shoellinger »

melenaos wrote: post #36

Hey, congrats on the launch! it seems really nice and helpful. I was thinking of creating something similar for the communication channels of my SAAS applications. Is this product for small size businesses? Does it need a single cloud vm or it need several servers and services, a ton of configuration and an IT degree to manage it?

In general, Airy is mostly targeted at mid market companies and enterprises that deal with a lot of conversations, e.g. we helped a European retail company to launch conversational experiences on Google Search and Google Maps for their central customer support team and their 1,800 local stores (https://businessmessages.google/success-stories/tedi/).

Airy gives you an enterprise-grade communication infrastructure, running in a Kubernetes cluster, for example EKS with several virtual machines when you are running on AWS. Our recommended initial setup consists out of two c5.xlarge EC2 instances. This should be powerful enough to handle several conversational sources and a few hundred thousand conversations per month. We also have a few rather large SMBs among our customers, but the average SMB rarely gets to such amounts of conversational traffic yet.

Installing Airy is rather easy and can be done with our Airy CLI to set up a remote cloud instance from your local machine with a single command e.g. in AWS ("airy create --provider=aws").

We also have a tutorial detailing the individual steps to get an Airy instance up and running, and also properly secured of course: https://blog.airy.co/tutorial-airy-installation-aws/

Re: Show HN: Open-source conversational platform and unified messaging APIs

#39

Post by shoellinger »

habibur wrote: post #33
skandergarroum wrote: post #2

Hey HN! After four years of development, we are happy to share Airy with you. Airy is an Open Source Conversational Platform to store, structure and utilize conversational data in a secure and privacy-compliant way. With Airy, you can integrate with Conversational AI like Rasa to train smarter models based on actual conversations. You can host your own open source messaging API to enable your developers to build conv…

Couldn't really find pricing info in the pricing page.

Yeah, maybe the word "free" in "Free Open Source Conversational Infrastructure with Apache 2.0 license" isn't prominent enough. ;)

For Airy Enterprise and Managed Cloud, we usually like to listen to a potential customer's use case first and come up with a custom pricing that makes sense for both sides, usually containing fixed licensing options, volume-based components or even location-based pricing which can make a lot of sense for multi-location enterprises, but rarely works for e-commerce companies.

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