Earlier quoted context omitted.
In my experience, the lifecycle is more like: * Person in the business area implements RPA. Business area is happy. * Person who implemented RPA moves on to greener pastures. * RPA breaks, business area calls IT. * IT is horrified at the unsupportable mess that's just been dropped in their laps.
1000% this. I’ve seen it happen with excel, access sql-server; and RPA. Some some Frankenstein’s monster is cobbled together to solve a problem whose best solution would be “stop producing the report that nobody looks at” only to have it slowly decay out of orbit. The other major flaw with RPA is non-engineering LOB employees (in my experience) are incredibly myopic and implement solutions to get shit done now withou…
There was a delivered process to do a particular job, but it didn't work. Nobody thought to tell IT that it didn't work, instead they built a Ruby+Selenium script and ran it on a spare computer. Which worked great until it didn't.