Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

petapixel.com

Post reply on HN
Print view View original

641–647 of 647 posts

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#641

Post by franga2000 »

mlyle wrote: post #638
franga2000 wrote: post #629

Earlier quoted context omitted.

Is there anything preventing you from having separate amazon account for digital assets and physical orders? That seems like almost a requirement give what I've heard about them in many comments throughout this thread.

Amazon routinely disables 'related accounts' when suspending an account. In practice, they know who you are on each, because of payment verification, etc. So I'm not sure how surefire of a solution this is.

oof, that's some distopic shit right there! How haven't they gotten sued over that?? (rhetorical question, the answer is obviously money)

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#642

Post by ratww »

jtbayly wrote: post #631
ratww wrote: post #626

Earlier quoted context omitted.

I never said or implied the opposite. "Great like Amazon" is not the same as "exactly like Amazon".

Sorry. I realize that. I just think the comparison gives the wrong impression because of how much more you can get in service from Sweetwater, that most people would never realize were possibilities if Amazon is what they are used to. Was only trying to improve the info you offered a bit more.

Fair enough! I completely agree with you!

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#643

Post by dredmorbius »

ericmay wrote: post #602
dredmorbius wrote: post #594

Earlier quoted context omitted.

"Centralisation" in the context used is synonymous with monopolisation.

Not in the context of my comment which you replied to.

You merely parroted the term introduced earlier.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#644

Post by gpvos »

aristophenes wrote: post #321
gpvos wrote: post #256

Earlier quoted context omitted.

You may be right, but this is the strongest indictment of business and capitalism that I've read in a long time.

How do you think any other system would work. At least we get to vote with our wallets about which companies should live or die, it’s been working pretty well. At least greedy people will treat us well to get our money. Other systems select for people who love power, and they tend to not be kind once they get it. Fear is a pretty effective way of keeping people in line.

Even if it's the least bad system, you shouldn't close your eyes to its downsides. And not all your assertions are always true.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#645

Post by TheRealPomax »

hoppyhoppy2 wrote: post #464
TheRealPomax wrote: post #417

This sounds like what should happen, irrespective of the seller? You can claim you got an empty box, but everyone's on the internet here, and pictures of an empty box with indignation as guide text gets you fake internet points on every social media site. That alone isn't enough for any seller to take your claim as true until you take the necessary steps that come with "I've been defrauded", like filing that credit c…

>The Chiles filed a credit card dispute and made a crime report, and after The Denver Channel made its own inquiries and the Chiles tried emailing Amazon owner Jeff Bezos directly, Amazon relented and said that the $7,000 will be refunded once the credit card dispute had been resolved. It sounds like Amazon refused to refund their money until the media got involved. Also, even if that were not the case, a big part of…

Let's be clear: emailing the CEO and pretending that was a smart move is just idiotic. The article reads like they followed the standard resolution process, and got nowhere. Which makes sense, because at $7000 this needs a police report. The CC dispute can help a little, but that police report is what allows a seller to go "okay, you've committed to claiming to tell the truth, with jail time if it turns out you lied. We can now proceed in good faith".

Because remember: the refund process for products that have vanished isn't "you complain, then you get money", it's "you complain, the seller files an insurance claim with their insurance company, they get the (promise of) insurance compensation, THEN they pay you". You get paid with that insurance money, so: no insurance compensation, no refund.

And that's the only thing the police report does: it lets the seller go to their insurance company and go "here's the paperwork you need so you can justify honouring our claim", and then the insurance company will pay the seller, and if the amount is large enough, and its worth their time, the insurance company will do an investigation.

(and note that this is specifically the process when it comes to fraud or theft, where the law has been broken. It has, obviously, nothing to do with the refund process for a defective product)

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#646

Post by TheRealPomax »

6gvONxR4sf7o wrote: post #501
TheRealPomax wrote: post #417

This sounds like what should happen, irrespective of the seller? You can claim you got an empty box, but everyone's on the internet here, and pictures of an empty box with indignation as guide text gets you fake internet points on every social media site. That alone isn't enough for any seller to take your claim as true until you take the necessary steps that come with "I've been defrauded", like filing that credit c…

Around here, the police just shrug at theft saying there’s nothing they can do and that they have higher priorities. They’ve taught us that filling a police report is worthless.

They don't have to do a single thing other than open a case, so that you have proof that you are willing to stake legal repercussions (fines, jail, possible even prison) on the validity of your claim.

The sellers don't care whether the police is going to investigate, they only care that you have the legal paperwork that they can give to their insurer so that THEY can get that money back, too. Because you don't get paid "by the seller", you get paid with dollars that the seller gets from their insurer.

Until they have the evidence that the insurer will accept, you're not getting paid.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#647

Post by suifbwish »

mikro2nd wrote: post #266
Fargren wrote: post #177

Earlier quoted context omitted.

I understand this is hyperbole, but people do a lot worse things than automated fraud, if we are looking for reason to send someone to hell...

Agree that "burn in fiery torment" might be going a bit too far. Instead I'd suggest "listen to their own on-hold muzak for the rest of eternity" as a more appropriate punishment.

I agree. All the rent a car companies in particular.
Post reply on HN